Seamless Multilingual Localization of Freshdesk Knowledge Base on Lingpad.

How to pull content from Freshdesk to Lingpad for Admins

Once you have created the Freshdesk Knowledge Base project on Lingpad, all you have to do is import the self-service portal content residing in your Freshdesk Knowledge Base over to Lingpad. Your project on Lingpad will become the single source of truth where you can import all the knowledge base articles with or without translations with a single click. Let's see how!

Scroll down to the section after the video tutorial for a detailed step-by-step guide.

Video Tutorial



  1. Click on "View Project" > go to the Settings tab > select the relevant categories, folders, and articles you wish to localize in the “Pull Content” tab. 
    View Project
    Import content from Freshdesk

  2. Click Sync > Without translations or With translations.   
    Sync starts
    Note: If you choose to import content with translations, the data on Lingpad will be overwritten with the content in your Freshdesk Knowledge Base.                                                                                                                                   
  3. Once the content is synced > go to Cabinet. All categories, folders, and articles will come up with the word count. In the language section, all the target languages you have added on Freshdesk will reflect immediately. 
    Sync successful!
    Imported articles

Note: Language addition: You can only add new languages on Freshdesk, and after syncing your Lingpad, it will automatically import the added language(s). Learn how to add new languages to your Freshdesk Knowledge Base here.

Note: Language deletion: The language deletion will not be implemented on the Lingpad dashboard automatically. If you choose to delete it from the Lingpad dashboard, go to Languages, click on the three dots next to the relevant language, and select delete. Please note that all the associated translations will be deleted and cannot be recovered.
  



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