How to translate and push your content to Freshdesk

How to Translate and Push Your Articles to Freshdesk KB

After you have imported articles from Freshdesk KB to your Lingpad Cabinet, it's time to translate your content and export it back. Let's get to know how to translate and push your content:

Video Tutorial:


Process to Translate and Push Freshdesk KB Articles

1. Go to the Translate tab in your Freshdesk KB translation project.

2. Select the desired categories, folders, and articles, along with the languages for localization. After the selection, click on the Translate button at the top.

3. Clicking on Translate will open a popup, allowing you to select the status of your content translation from Translated or Approved.

Note: Select the Translated status when you want to manually approve the AI-translated content before exporting to Freshdesk. You can even add a translator or proofreader to review and approve the same.

Select the Approved status when you need approved AI translation ready to push to Freshdesk.

Note: When the translation process commences, our system will first use Translation Memories (TMs) to translate segments with a 100% match. It'll also check the Glossary for approved translations and then use AI to translate the untranslated segments. See this article on how to add TM and Glossary.

4. To approve the content with the Translated status, navigate to the Languages tab and select the respective language. You can either invite external translators or proofreaders or review and approve the translated content yourself.

5. To approve translated content, open the respective article and make necessary corrections to the target text from the editor. Once satisfied, click on the check mark icon from the toolbar and select Change All to Approved.

Note: Our system does not translate URLs unless you have added a TM or glossary for them. You need to manually approve those for successful export.

6. Once approved, the progress bar will turn green. Similarly, change your Freshdesk KB articles' translation status to Approved for necessary languages. Our system will only export articles with 100% Approved status to Freshdesk. Also, approve the category and section names after translation.

7. Now, navigate to the Push tab, select the articles and languages to export, and click the Push button. Lingpad will start exporting your translated content to Freshdesk KB.

Note: When you export an article, it'll be pushed as a draft in your Freshdesk KB if no article has been created for the target language. Even if it were fetched with published or live status for the source language, the manual push would export the articles in the draft, and you would have to publish them individually.
Follow these steps to manually translate and push your content to Freshdesk. You can skip these to automate the translation process. Check out our next article on how to automate the translation and export of your Freshdesk content.

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