Project Management for All Integrations
Enable Automatic AI Translation
After you have downloaded the Lingpad app from the respective marketplace of your customer support platform, create an integration project on Lingpad. There, you'll need to enable essential AI translation configurations for Zendesk, Freshdesk, ...
Order History and Management
Open a project in Lingpad and click on the ‘Orders’ tab in the sidebar to view your Order history - data is segregated based on the method of translation: AI or Human. When you open a project in Lingpad, the second thing you'll see is your Order ...
Agent Permission
For a detailed written explanation, scroll down to the section after the video tutorial. Video Tutorial Head to your project on Lingpad and select ‘Agent Permission’ from the sidebar. Agent Permission Tab in the Project Sidebar Every Agent and their ...
Understanding Dashboard
In the rapidly evolving world of multilingual customer service, data-driven insights are key to understanding performance and driving improvements. Lingpad’s dashboard is designed to provide these insights at your fingertips. A dashboard provides a ...
Glossary Support for Messaging
Glossary terms added to your organization on Lingpad will be incorporated into AI-powered translations for customer support messaging as well. Please find the supported languages list below: Afrikaans Galician Latin Shona Albanian Georgian Latvian ...