Understanding Dashboard

In the rapidly evolving world of multilingual customer service, data-driven insights are key to understanding performance and driving improvements. Lingpad’s dashboard is designed to provide these insights at your fingertips.

 

A dashboard provides a comprehensive overview of your translation metrics monthly and annually. It provides a clear and concise overview of relevant localized customer communication metrics, allowing you to track productivity and identify trends over time.

For detailed written explanation, scroll down to the section after the video tutorial. 

Video Tutorial

The Key Performance Indicators (KPIs) highlighted are: 

Total Words- The total number of words that have been translated.

Total Tickets- The total number of multilingual tickets that have been raised.

Agents- The number of agents that have been added/assigned.

Languages- The number of languages in which you've received the tickets. 

 

In the top right corner, you'll find a dropdown widget with two options: 'Words' and 'Tickets’: Select one to filter data by words or tickets. 

The next section of the dashboard comprises of monthly comparison charts. Let’s delve into the specifics below: 

 

 1. Multilingual Words/Tickets

This chart shows you the total number of multilingual words used. Select between the ‘Annually’ and ‘Monthly’ widgets as per your requirement. 

● When you select ‘Annually’ as the filter preference, you can see the exact number of translated words on a monthly basis.

● When you select ‘Monthly’ as the filter preference, you can see the number of translated words on a particular day of the month.

● Enable the ‘Comparison’ toggle to compare translated words on a yearly or monthly basis. Add the required time period in the date filter, next to the ‘Comparison’ toggle.

2. Multilingual Words/Tickets By Agents

This chart shows you the comparison between total number of multilingual words ordered per agent. You can also enable the ‘Comparison’ toggle to view a side-by-side comparison of translated words by agents in two separate months. Click on the ‘Maximize’ widget to view data in full-screen mode.

3. Top 5 Language Usage

This chart shows your top 5 language pairs' data and the number of tickets/words translated in that respective pair.

4. Language Pairs

Here, you'll see monthly data for all the language pairs and the numbers of words/tickets translated in the respective pair. You can also enable the ‘Comparison’ toggle to view a side-by-side comparison of the same.

How to Compare Data:

You can enable data comparison for any of these charts by enabling this toggle (refer to the screenshot). Choose the month and year in the respective fields to compare data.

Download Data:

You can download your data by clicking on this 'Download PDF' button.

 

 

That's all! Now you know how to navigate the dashboard - a robust tool designed to provide valuable insights into your multilingual usage, helping you make informed decisions to drive growth and efficiency.

Have further questions? Send us an email at hello@lingpad.com and we'll be in touch with you soon.

 

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