Agent Permission

Agent Permission

For a detailed written explanation, scroll down to the section after the video tutorial.

Video Tutorial




Head to your project on Lingpad and select ‘Agent Permission’ from the sidebar.
 
Agent Permission Tab in the Project Sidebar

Every Agent and their respective roles for the selected subdomain will appear in the Agent Permission tab.

1. Click on the ‘Access’ column to grant Lingpad App access to your preferred agents.
2. Set the agent’s native or preferred language as the default language. 
This is the language the agent has selected on the relevant platform as their default language. 
Set Access and Preferred Language

3. Next, add their 'known languages,' which include all the languages that they know and Lingpad won't translate tickets in their known languages.
Select Known Languages

Filter and Sort

Filter and Sort users based on their:
  1. Default Language - filter users who have a particular language set as their default language
  2. Access - with or without Lingpad App access
  3. Role - Admin or Agent
Filter

Furthermore, you can also sort agents in ascending or descending alphabetical order. 

Sort

Have further questions? Send us an email at hello@lingpad.com and we'll be in touch with you soon.

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