How to Get Started with Intercom Articles Localization for Admins

The biggest challenge for global brands is to provide the necessary information in regional, native languages to their customers coming from diverse regions and backgrounds. While the Intercom service platform supports multiple languages, you need a localization partner to offer multilingual customer support.

Lingpad is an AI-powered translation tool to localize your Intercom Articles into your customers' preferred languages. It offers no-code integration to connect your Intercom account for localization.

The prerequisite for localizing Intercom Articles is to add languages to your account. Let's see how you can do so:

How to Configure Languages in Intercom Articles for Localization

1. Log in to your Intercom account and click on the Articles icon to access your Intercom Support Articles.

2. From the side panel, find your organization's help center, go to Settings, and open the Supported languages dropdown from the General heading.

Note: Remember, you should be the Admin or user with admin access of the Intercom account to access these settings.

3. Click on the Add language button to open a list of languages you can add for content localization.

4. Add as many languages as required to translate your Intercom Articles based on your customers' preferred languages.

5. Now go to the Styling option and open the Header dropdown.

6. Within that section, you'll need to select the respective language and write a Page title. You can also add a logo, link to the homepage, header links, and background color.

7. After configuring the settings for added languages, click the Save and set live button.

Once you've added and configured languages, let's get to know how to set up integration for Intercom Articles translation.

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