How to Get Started with Zendesk Guide Localization for Admins
Providing multilingual customer support is essential for global brands who care about their customers regardless of the country they live in. The challenge here is to provide them with the required information or support articles in their native language.
That's where Lingpad's Help Center integration for Zendesk Guide helps you fetch, localize, store, and manage your knowledge base articles. But before you get started with that, you need to add languages to your Zendesk Guide as an admin.
Video Tutorial
How to Add Languages to Zendesk Guide for Localization
Let's understand the step-by-step process to add new languages to Zendesk Guide localization for admins.
1. Log in to your Zendesk Support account and click the Zendesk product icon to access your Zendesk Guide.
2. Next, click on the Guide Admin from the top right corner to access your admin settings.
Note: Remember, you should be the Admin of your Zendesk account to access these settings.
3. Next, click on the Settings icon from the left panel and open Language settings.
4. Once there, you'll find an option to Add new language.
5. By clicking it, a popup will open to select a new language from the dropdown and add Help Center Name for the added language.
Note: You can add as many languages as you need to localize your Zendesk help center articles. Once you add all the languages, let's see how to set up an integration project in your Lingpad account.