How to Translate and Push Intercom Articles Back

How to Translate and Push Your Articles to Intercom

After adding new languages, setting up an integration project, and fetching Intercom articles to Lingpad, let's dive into the process of translating the articles and exporting them back to Intercom:

Process to Translate and Push Intercom Articles

1. Go to the Translate tab in the Intercom Articles translation project and select the desired collections, sections, and articles, along with the languages for localization.

2. After making the selection, click on the Translate button at the top. A popup will appear, allowing you to select the status of your content translation from Translated or Approved.

Note: Select the Translated status when you want to manually approve the AI-translated content before exporting it back to Intercom. You can even add a translator or proofreader to review and approve the same.

Select the Approved status when you need the approved AI translation ready to push to your support platform.

Note: When the translation process commences, our system will first use Translation Memories (TMs) to translate segments with a 100% match. It'll also check the Glossary for approved translations and then use AI to translate the untranslated segments. See this article on how to add TM and Glossary.

3. For content with the Translated status, navigate to the Languages tab and select the respective language. You can either invite external translators or proofreaders or review and approve the translated content yourself.

4. To approve translated content, open the respective article and make necessary corrections to the target text from the editor. Once satisfied, click on the check mark icon from the toolbar and select Change All to Approved.

Note: Our system does not translate URLs in articles unless you have added a TM or glossary for them. You need to manually approve those for successful export.

5. Once approved, the progress bar will turn green. Similarly, change your Intercom articles' translation status to Approved for necessary languages and articles. Otherwise, our system won't be able to export your content. Also, approve the category and section names after translation.

6. Now, navigate to the Push tab, select the articles and languages to export, and click the Push button. Lingpad will start exporting your translated content back to Intercom.

Note: When you export an article, it'll be pushed as a draft to Intercom if no article has already been created for the target language. Even if it were fetched with published or live status for the source language, the manual push would export the articles in the draft, and you would have to publish them individually.

By following these steps, you can manually translate and push the Intercom Articles. However, you can skip these manual steps and automate the entire process.

    • Related Articles

    • How to Automate Your Intercom Article Localization with Lingpad

      Translating your comprehensive Intercom knowledge base articles is complex yet important. You want to provide your customers with the right information at the right time in the right language and boost your CSAT and NPS scores. This also means ...

    • How to Import Your Intercom Articles to Lingpad Project

      After you have authorized access to Intercom, Lingpad can access your articles to start the localization process. Our system can now fetch your articles from Intercom to Lingpad for translation. The fetched articles are imported to the Cabinet; a ...

    • How to Get Started with Intercom Articles Localization for Admins

      The biggest challenge for global brands is to provide the necessary information in regional, native languages to their customers coming from diverse regions and backgrounds. While the Intercom service platform supports multiple languages, you need a ...

    • How to Setup Your Intercom Articles Localization Project in Lingpad

      Lingpad offers no-code integration to connect your Intercom help center account quickly and easily for localization. This integration will become your one-stop shop for providing multilingual customer service. Here's a step-by-step process to create ...

    • How to Translate and Push Your Zendesk Guide Content Seamlessly

      Now that you know how to add new languages to your Zendesk Guide, set up an integration project on Lingpad, and fetch content, let's look at how to translate and export the fetched content: Process to Translate and Push Zendesk Guide Content 1. From ...