Localize Your Self-service Portal In 3 Quick Steps!

Start localizing your knowledge base articles on Lingpad

Localizing your comprehensive knowledge base is a pivotal but taxing process. Not with Lingpad! For a detailed step-by-step guide on how to localize your Freshdesk Knowledge Base content on Lingpad, scroll down to the section after the video tutorial.  

Video Tutorial

  1. Head to your Freshdesk Knowledge Base project and click on the "Languages" tab to start localizing the organization's knowledge base.
    Select target language from the Languages tab

  2. To localize your knowledge base, you can invite your own team members, external translators, and localization partners. Alternatively, you can place an order with our preferred Language Service Partners (LSP) through Lingpad by clicking on the "Order" icon at the top-right corner of your Lingpad dashboard.                                                                                                                                                                                Tip: To read more about how to work on Lingpad's Editor, head to our help center.                                                                                                  
  3. The translation statuses of all articles are automatically updated in the language section.  Go to Languages > select the relevant language. The Translation Progress bar will alter in real time depending upon the translations' status.
Note: The status of the articles in Freshdesk Knowledge Base — published or drafts — will be reflected on Lingpad. 

Real-time updates of all articles' translation status