How to Translate and Push Your Zendesk Guide Content

How to Translate and Push Your Zendesk Guide Content Seamlessly

Now that you know how to add new languages to your Zendesk Guide, set up an integration project on Lingpad, and fetch content, let's look at how to translate and export the fetched content:

Video Tutorial


Process to Translate and Push Zendesk Guide Content

1. From the Zendesk Guide Translation project, navigate to the Translate tab and select the desired categories, sections, and articles, along with the languages for translation.

2. Once you finish the selection, click on the Translate button at the top. This will open a popup where you can select the status of your translation from Translated or Approved.

Note: Select the Translated status when you want to manually approve the AI-translated content before exporting to Zendesk Guide. You can even add a translator or proofreader to review and approve the same.

Select the Approved status when you need approved AI translation ready to export to Zendesk Guide.

Note: When the translation process commences, our system will first use Translation Memories (TMs) to translate segments with a 100% match. It'll also check the Glossary for approved translations and then use AI to translate the untranslated segments. See this article on how to add TM and Glossary.

3. For Translated status, navigate to the Languages tab and select the respective language for content approval. You can either invite external translators or proofreaders or review and approve the translated content yourself.

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4. Open any article by clicking on it to review and make necessary modifications in the target text from the editor. Once satisfied, click on the check mark icon from the toolbar and select Change All to Approved. Once approved, the progress bar will turn green.


Note: Our system does not translate URLs present in your content unless there's a TM or glossary available for them. You are required to manually approve those for successful export.

5. Follow the same process for necessary articles you want to localize and change their status to Approved for desired languages. Our system will only export articles with 100% Approved status to Zendesk. Also, approve the category and section names after translation.


6. Once the translation process completes, go to the Push tab, select the articles and languages you want to export, and click the Push button. Lingpad will start exporting your translated content to Zendesk Guide.


Note: When you export an article, it'll be pushed as a draft in your Zendesk Guide if no article has already been created for the target language. Even if it were fetched with published or live status for the source language, the manual push would export the articles in the draft, and you would have to publish them individually.

By following these steps, you can manually translate and push the Zendesk Guide content. However, you can skip the manual Translate and Push steps to automate the entire process.