How to Automate Your Zendesk Guide Localization with Lingpad
Localizing your extensive Zendesk knowledge base is a crucial yet overwhelming process. Additionally, it becomes difficult to keep your articles updated in all languages when the content for several articles is modified.
Keeping your articles up-to-date in all languages is not going to be smooth without Lingpad Automation. Our AI-powered translation automation system eliminates the pain of translating hundreds or even thousands of articles and streamlines the whole process.
Just configure the process once and forget about it; Lingpad will handle everything for you. Here's the step-by-step process to automate your Zendesk Guide translation:
Video Tutorial
How to Automate Your Zendesk Guide Translation
1. Navigate to the Automation tab from your Zendesk Help Center integration project. You'll find individual Pull, Translate, and Push tabs to enable automation for all.
3. Now go to the Translate option from above and enable Auto-translate access to translate your articles automatically. Select the default status and languages for AI content translation.
Note: Select the default status as Approved if you want to auto-push all the translated content.
4. Next, enable Auto-push access from the Push tab to allow Lingpad to export the translated content to Zendesk automatically. Select the languages and status of the pushed content and click on the Save button.
Note: 'Current status' is where articles are pushed based on their status in Zendesk. 'Drafts only' will push content in drafts, and 'Published only' will push content as Published, irrespective of their current status on Zendesk.
It's as easy as that. Now, automate the whole Zendesk Guide translation after an initial setup and let Lingpad handle the rest. You can also add your team members to Lingpad at no extra cost and let them set up automation for you. Here's more information on the types of users you can add.
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