Getting Started with Lingpad Integration for Front Inbox
In today's global market, providing multilingual customer service is crucial for scaling business operations and reaching a wider customer base. Lingpad integrates with your Front customer support and operations platform, helping you overcome language barriers and deliver efficient customer service.
Translate tickets, reduce response times, and enhance the overall customer support experience - without leaving the Front Inbox interface. With Lingpad, you can even translate your customer queries when you move them from private to shared inboxes.
Here's the step-by-step guide on getting started with creating your Front Inbox ticket localization:
Video Tutorial:
Create Front integration project on Lingpad
1. Log into your Front support platform and navigate to Settings from the top right corner and open the App Store.
2. Search Lingpad and click on the Translation by Lingpad app.
3. Click on the Enable App button to install the app.
4. Click on the Start Using this App button that'll take you to app screen. From there, click on Get Started button, which will redirect you to the Lingpad platform.
6. Create a new space or open an existing one and click on the Messaging integration button.
7. In the side panel, enter the project title, select Front, and click Connect.
Note: When you move your customer support tickets from your personal to shared inbox. Here's more info on how to generate and add an API key.
8. This will redirect you to the authentication page. Click on the Authorize button to allow Lingpad to access your tickets for localization.
9. Voila! The Lingpad project for Front Inbox localization has been successfully created.
You can now start using Lingpad's AI translation to localize your customer support queries instantly.
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