How to Translate Tickets Moved from Personal to Shared Inbox with API Key

How to Translate Tickets Moved from Personal to Shared Inbox with API Key

In many scenarios, you would want to assign tickets to a specialized agent and move them to the shared inbox from your private one. While most translation apps on Front do not work for personal or individual resources and cannot localize customer queries for this scenario.

But with Lingpad, you can translate your multilingual tickets when moved from your personal inbox to a shared one. To do this, you need to generate an API key from your Front Developers dashboard and add it to your Lingpad X Front Inbox project.

When Lingpad translates your multilingual tickets moved from your personal to shared inbox, it will allow your agents to offer quick resolutions. Let's see how to generate and add an API key:

Video Tutorial:


How to Generate API Key for Translating Tickets Moved from Personal to Shared Inbox

1. Login to your Front app and click on Settings. Navigate to the Developers option from the side panel.

2. Select the API Tokens tab and click on the Create API Token button.

3. Enter the API Token Name and select Scope in the popup as shown in the image below.

4. By clicking on the Create button, it'll generate an API key to translate your customers queries moved from private to shared inbox.

Note: Copy the API token generated here and add it to the Lingpad platform.

5. Now click on the Personal tab and open Preferences.

6. Scroll down to find or search for the 'Allow access to my individual resources via the API' option and turn on the toggle if it's kept off.

How to Add API Key To Lingpad X Front Inbox Project

To add the API key, log in to your Lingpad account. Open your existing Lingpad X Front inbox project and navigate to API Key tab from the side panel. Insert the API token generated above in the box and click on Submit.

By clicking on the submit button, Lingpad can now translate your customer queries moved from personal to shared inbox.
Note: If the Lingpad app is unable to translate your responses, it'll print an internal note with the translation of your response. You can copy the translated response from the internal note and send it to your customers.


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