How to Create a Project and Connect Lingpad App with Your Intercom Inbox
Intercom is a leading customer service platform that includes AI-first features to streamline the customer support experience for your brand. With Lingpad, you can take it a notch above by enabling AI-powered multilingual support for your brand.
Before you can begin your path to becoming CSAT Champions with Lingpad, let's see how you can create a project and connect the Lingpad app with your Intercom Inbox.
Let's see how you can do so:
Video Tutorial
How to Create a Project and Connect Lingpad App with Intercom
Whether you have subscribed to Lingpad or are using it during a 7-day trial, here's a quick process to create an integration project for Intercom Inbox translation:
1. Login to your Lingpad account or create one if you don't already have one.
2. From your dashboard screen, click on the (+) icon from the Messaging card.
3. This will open a side panel from where you can select a space or add a new one, enter a project title, select the Intercom Inbox for integration, and click on Connect.
Note: Spaces are a collection of projects. They streamline the accessibility and management of different projects you create within Lingpad.
4. When you click Connect, you will be redirected to the authorization page, allowing Lingpad to access your Intercom Inbox tickets for translation.
Tip: If you have multiple accounts, ensure that you select the right Intercom workspace - the one you chose to integrate Lingpad app with.
5. By clicking the 'Authorize Access' button, your Intercom Inbox project is successfully created and integrated with Lingpad.
6. Configure your automation settings by visiting the Automation tab from your project. Make sure that Automatic Translation, Subject Line Translation, and Bot Translation is enabled. You'll also find an option to ignore conversation translation by adding their email IDs.
7. Lastly, give your agents the necessary permission to use the Lingpad app for AI translation. Go to the 'Agent Permission' settings from your project and click on the checkboxes from the 'Access' column to give desired agents the permission to use the Lingpad app.
Note: If Lingpad doesn't show up in the Apps section on your Intercom Inbox dashboard, click Refresh.
That was it for this article. Next, we'll see how you can use Lingpad app for to translate conversations within your Intercom Inbox.
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