Integrate Intercom Inbox with Lingpad: Set Up Guide for Admins

How to Integrate Lingpad With Intercom Inbox

Intercom is a leading customer service platform that includes AI-first features to streamline the customer support experience for your brand. With Lingpad, you can take it a notch above by enabling AI-powered multilingual support for your brand.

Providing quick, efficient, multilingual customer service is essential for raising your CSAT ratings. Before you can begin your path to becoming CSAT Champions with Lingpad, you need to integrate the Lingpad App with Intercom Inbox.

Let's see how you can do so:

Video Tutorial


How to Create Intercom Inbox Translation Project on Lingpad

Whether you have subscribed to Lingpad or are using it during a 7-day trial, here's a quick process to create an integration project for Intercom Inbox translation:

1. Login to your Lingpad account or create one if you don't already have one.

2. From your dashboard screen, click on the (+) icon from the Messaging card.

3. This will open a side panel from where you can select a space or add a new one, enter a project title, select the Intercom Inbox for integration, and click on Connect.

Notes
Note: Spaces are a collection of projects. They streamline the accessibility and management of different projects you create within Lingpad.
4. When you click Connect, you will be redirected to the authorization page, allowing Lingpad to access your Intercom Inbox tickets for translation.

Info
Tip: If you have multiple accounts, ensure that you select the right Intercom workspace - the one you chose to integrate Lingpad app with.

5. By clicking the 'Authorize Access' button, your Intercom Inbox project is successfully created and integrated with Lingpad.

6. Lastly, give your agents the necessary permission to use the Lingpad app for AI translation. Go to the 'Agent Permission' settings from your project and click on the checkboxes from the 'Access' column to give desired agents the permission to use the Lingpad app.

Notes
Note: If Lingpad doesn't show up in the Apps section on your Intercom Inbox dashboard, click Refresh.
That was it for article. Next, we'll see how you can use Lingpad app for AI-powered translation within your Intercom Inbox.

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