How to Create Translation Project on Lingpad for Freshdesk Support
How to Create Freshdesk Support Translation Project on Lingpad
As we explained in the previous article, you can get started and download the Lingpad app from the Freshdesk Marketplace. Now, let's understand how to create an integration project for Freshdesk Support ticket translations:
Video Tutorial:
How to Integrate Lingpad with Freshdesk Support Desk
1. The Lingpad app you downloaded will redirect you to the Lingpad website. From there, you can login or sign up for a Lingpad account.
2. Once you login or sign up, create a new space or open an existing one to create an integration project.
3. When you click on Integration, a side panel will appear. Enter the project title, select Freshdesk Support Desk from the Messaging tab, add the API key, and enter the Freshdesk subdomain.
Note: The API Key is a unique key for your active Freshdesk Account. You can find it under User Profile Icon (at the top-right corner of your screen) > Profile Settings > View API Key.
4. Now, click on the Connect button to create a Freshdesk Support Desk messaging localization project.
5. Lastly, give your agents necessary permission to use the Lingpad app for AI translation. Go to 'Agent Permission' settings from your project and click on the checkboxes from the 'Access' column to give desired agents the permission to use the Lingpad app.
Easily create a project on Lingpad with no-code integration to connect your Freshdesk Knowledge Base account. This integration project will help you fetch, store, translate, push, and manage your Freshdesk Knowledge Base articles. Let's get to the ...
Now that you have downloaded the Lingpad app for Freshchat, let's get to know how you can create a project for translation of your Freshchat live chats. Video Tutorial 1. After installing the Lingpad app, login or sign up for a Lingpad account from ...
Lingpad's AI-powered translation will enable your support agents to translate incoming messages in their preferred language automatically and send translated messages in customers' native language. Let's see how our AI-powered translation automation ...
Providing multilingual customer support is crucial for global brands with pre-established CX strategy. Lingpad is a leading AI-powered translation automation tool that offers fast and efficient messaging translation integration for your Freshdesk ...
Multilingual customer support becomes necessary for brands serving diverse global regions where customers speak only their native language. The onus lies on your company to provide customers with the right information at the right time in the right ...