How Lingpad's AI Translation Will Work for Freshdesk Support Desk
Lingpad's AI-powered translation will enable your support agents to translate incoming messages in their preferred language automatically and send translated messages in customers' native language. Let's see how our AI-powered translation automation tool will work for you.
Video Tutorial:
Lingpad App Settings for AI-Powered Translation in Freshdesk
1. After successfully downloading and integrating the Lingpad app with Freshdesk, open any unresolved support ticket. You'll see two translation settings: AI Translation and Customer Language.
2. Keep the AI translation enabled. Also, the Lingpad app will auto-detect customer language out of 120+ languages from the support ticket. This will allow Lingpad to auto-translation the inbound support messages and emails to your preferred language.
How Freshdesk Agents Can Use Lingpad for Message Translation
There are two scenarios when your support agents will use the Lingpad app on Freshdesk:
1. When the customers communicate in the same language as you.
In this case, you can communicate with the customers normally as the Lingpad app won't translate the ticket message. Just type the reply in the message box and send it to the customer.
2. When the customers communicate in a different language than you.
In this case, the Lingpad app will auto detect the customer's language and translate the message into your preferred language if the AI translation is enabled. You can type in your response by clicking on the Add Note button and start the message with an exclamation mark (!).
The message you enter will automatically be translated and sent to the customer. The original message you entered will appear as a private note only to you. Customers won't see it.
Note: Start your message with '!!' to preview the translated message before sending it to your customers. You can copy and paste the translated message and send the reply yourself. This allows you to protect any sensitive or personally identifiable information of customers.
3. The possible third scenario is where the customer's language is different from the automatically detected by the system. In this case, you need to change the language from the dropdown menu by clicking on Change. It's crucial to select the correct language before ordering an AI-powered translated message.
That was it! Now you know how to use the Lingpad app for automatic detection and translation in the Freshdesk Support Desk and order AI translation while replying to customers.