How to Create a Freshchat Translation Integration Project on Lingpad
Now that you have downloaded the Lingpad app for Freshchat, let's get to know how you can create a project for translation of your Freshchat live chats.
Video Tutorial
2. After you log in or sign up, create a new space or open an existing one and click on Messaging to create a new project.
3. From the side panel, enter the project title, select Freshchat, add the API key, and enter the Freshchat subdomain.
Note: You can find your unique Freshchat API key and subdomain (chat URL) by going to Settings > Admin Settings > search & open API Settings. You'll asked to authenticate that you are not a robot. Once you have done the authentication, you can see your API Key and your chat URL that can be used as subdomain. Copy only the subdomain part of the URL.
Also, do note that the Freshdesk's API key and subdomain won't work for the Freshchat. You'll need generete and add Freshchat's API key and subdomain (chat URL) to create a project.
4. Lastly, click on the Connect button to create a Freshchat live chat localization project.
5. Open your project by clicking on View Project. Navigate to Agent permission from the side panel and allow access to your agents to use the Lingpad app. Without assigning the access, your agents won't be able to access the Lingpad app for translation.
After creating a successful integration project, next is to understand how Lingpad's AI translation will work in the Freshchat platform.
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