How to Automate Your Front Knowledge Base Localization with Lingpad
Keeping your extensive Front Knowledge Base articles up-to-date in all the languages is difficult with a manual localization process. You want to provide the correct information to your customers in their native language and increase their satisfaction levels.
Updating your support articles in multiple languages can be overwhelming, especially when your policies change frequently. But Lingpad automation makes it effortless to update articles in all the popular global languages.
Automate your Front Knowledge Base content localization and keep your articles updated worry-free. Set up the translation process once and let Lingpad take care of the rest. Let's see the step-by-step process to set up automation:
Video Tutorial:
How to Automate Your Front Knowledge Base Translation
After importing articles to Cabinet, you can skip the manual translate and push steps to automate the localization process. Let's see how:
1. From your Lingpad X Front KB project, open the Automation tab. There you'll find individual tabs for Pull, Translate, and Push to enable translation automation.
2. Enable the Auto-pull access toggle from the Pull tab to import the updated content from your Front Knowledge Base for the articles already present in 'Cabinet'. This will allow Lingpad to fetch the latest content automatically every 24 hours, approximately at ± 00:00 UTC.
3. Click the Translate tab from above and enable the Auto-translate access toggle to localize your articles automatically. Select the default translation status and languages for automatic AI translation.
Note: Select the default status as Approved if you want to auto-push all the translated content.
4. Enable the Auto-push access toggle in the Push tab to export the translated content to Front automatically. Select the languages and status for pushed content and click on the Save button.
Note: 'Current status' is where articles are pushed based on their status in Front. 'Drafts only' will push content in drafts, and 'Published only' will push content as Published, irrespective of their current status on Front.
See? Automating your Front Knowledge Base content translation is a breeze with Lingpad. And the best part? You can add team members to Lingpad at no additional cost and let them configure automation for you. Here's more information on the types of users you can add to Lingpad.
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