Terms of use

Terms of use

Welcome to Lingpad, an artificial intelligence-powered language translation and localization tool. These Terms & Conditions ("Terms Of Use") govern your use of the Lingpad product and services provided by Lingpad ("we," "us," or "our"). By accessing or using Lingpad, you, the Customer ("you", and"your") agree to be bound by these Terms. 

This is a binding agreement between Lingpad and you as consumers of the translation management system ("Service Buyers") through the Internet. By using and/or visiting the Lingpad product or any other products owned by Lingpad (collectively the "product"), you signify your agreement to both these Terms and Conditions and the Lingpad Privacy Policy.

You are authorized to use the product only if you agree to abide by all applicable laws and by these Terms and Conditions. We ask you to read these Terms and Conditions carefully. Please note that if you do not agree to these Terms and Conditions, please refrain from using the product.

Acceptance of Terms

By accessing or using Lingpad, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization or entity, you represent and warrant that you have the necessary authority to bind such organization or entity to these Terms.

Ability to accept terms and conditions

You affirm that you are either 18 years of age or older, or an emancipated minor, or that you possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions, and that you agree to abide by and comply with these Terms and Conditions. 

The Lingpad product is not intended for children under the age of 13 years. If you are under 13 years of age, then please do not use the Lingpad product.

Product Access

Lingpad hereby grants you permission to use the product in accordance with these Terms and Conditions, provided that:
(i) You shall not copy or distribute any part of the product in any medium without Lingpad's prior written authorization
(ii) You shall not alter or modify any part of the product other than as may be reasonably necessary to use the product for its intended purpose
(iii) You shall otherwise comply with all of the defined Terms and Conditions

You agree not to collect or use any personally identifiable information ("Personal Information"), including without limitation, account names, email addresses, or other User Submissions (as defined below), from the product. You further agree not to use the communication systems provided by the product for any commercial solicitation purposes, including, without limitation, to solicit, for commercial purposes, any users of the product.


Lingpad reserves all rights to amend these Terms and Conditions at any time and without prior notice, which amendment shall take effect as soon as it is posted on the product. 

It shall be the complete responsibility of the user community to review these Terms and Conditions for any changes. 
Your use of the product following any amendment of these Terms and Conditions shall signify your assent to and acceptance of its revised terms. 

These Terms and Conditions, and any rights and licenses granted hereunder may not be assigned, transferred, delegated, or sub-licensed by you. They may, however, be assigned, transferred, delegated, and sub-licensed by Lingpad without any restriction.

GDPR Compliance

Our product and all its contents, including the Terms of Use or Terms and Conditions, comply with the General Data Protection Regulation (GDPR) in its management and sharing of personal data. In order to collect personal data from you as a user, we are required to obtain explicit and informed consent from you, the user of our product. 

Additionally, any consent that is provided may be revoked upon due notice to us, and you (the user) are entitled, upon due notice, to obtain appropriate information about the nature and extent of the data that we are holding about you.


Your privacy is important to us. Our privacy practices are outlined in our Privacy Policy, which forms an integral part of these Terms. By using Lingpad, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy. 

The purpose of these rules is to protect your rights to privacy at all times. Accordingly, all our separate documents will require your permission and consent to collect data that we may need to operate. This will involve steps to download the data collected, and to have you specifically agree and consent to the collection of the data. The new rules will also involve how we share data that we have collected from you. Please note further that this consent, which is in compliance with the General Data Protection Regulation (GDPR), applies to each and every section, subsection, and term indicated in the Terms of Use.

By signing up for any of our services, you are consenting to our Terms of Use and the GDPR.

Description of Service

Lingpad provides a comprehensive set of language translation and localization features that enables users to efficiently translate and adapt content for various languages and regions. The features and functionality of Lingpad may be modified or updated from time to time at our discretion.

Account Registration

To use Lingpad, you may be required to create an account. You must provide accurate and complete information during the registration process and promptly update any changes. 

You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

Intellectual Property Rights

Lingpad and all related content, including but not limited to software, logos, trademarks, designs, and documentation, are owned or licensed by us and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use Lingpad solely for its intended purpose.

Customer Content

You are solely responsible for the content you upload, transmit, or display through Lingpad ("Customer Content"). The Customer (for itself and all of its Authorized Users) grants Lingpad the right to use Customer Data solely as necessary 
(a) to provide, maintain, improve, promote, protect and update the Services and the product; 
(b) to prevent or address service, security, support or technical issues related to the Services and the product; 
(c) as required by law or as permitted by our Privacy Policy; or 
(d) as expressly permitted in writing by the Customer.  

Prohibited Conduct

While using Lingpad, you agree not to:
a) Violate any applicable laws, regulations, or third-party rights.
b) Engage in any fraudulent, deceptive, or misleading activities.
c) Interfere with the proper functioning of Lingpad or disrupt other users' access to the service.
d) Use Lingpad to distribute or promote malicious software or engage in any harmful activities.
e) Attempt to gain unauthorized access to Lingpad or any other user accounts.
f) Engage in any activity that may adversely affect the performance or availability of Lingpad.

Translated Content 

Lingpad assumes no liability or responsibility for the nature of the Translated Text forwarded to you by the Translation Provider, its accuracy, its completeness, its compatibility for a certain purpose, its quality, or any other property of it. 

In the event you are not satisfied with the results of a task forwarded to you, please rank the Translation Provider responsible for that task accordingly and email us at hello@lingpad.com stating "Dissatisfied" in the subject of the email message. 

In such cases, we will try to mediate between you and the relevant Translation Provider, to see if he/she can provide you with any corrections to the Translated Text. Any such process may take substantial time since we need to process it manually.

Data Retention Policy:
During the initial 12-month period, all your articles’ translations will be stored exclusively on Lingpad. Therefore, if you choose to delete any articles or projects during this time, your data will be permanently removed. However, if you maintain a paid account for a minimum of 12 months, there will be no risk of data loss due to deletion. Beyond the initial 12 months, there will be no data loss, if you decide to delete any articles or projects.

Subscription Models

We cater for a wide-range of businesses, hence we offer two modalities of providing services through Lingpad to suit the varied needs of our customers. 

Pay As You Grow: This modality allows you to pay for the number of translated words and hosting charges (in case of files and knowledge base integrations). The translation cost and hosting charge are detailed on our Pricing Page

Committed-use Discount: This modality allows you to receive significant discounts for high-volume requirements when you prepay for a year.The discount is personalized to the customer's localization requirements, as mentioned within the contract.


You will gain unrestricted access to Lingpad at a price personalized to your localization needs. Please visit the Pricing page to get a comprehensive overview.

We accept payments from all major credit and debit card networks like Visa, Mastercard, and American Express. You can save your card details and use them for future payments. If you would prefer to pay via bank transfer or any other mode of payment, reach out to our finance team at hello@lingpad.com for the details.

Billing Modes

Monthly Billing: Lingpad’s monthly Plans provide month-to-month access, with monthly charges being paid on each renewal day. Monthly Plans automatically renew every month. If you cancel before an upcoming renewal day, you will have access to the product through to the end of the billing cycle.

Annual Billing: Lingpad’s annual Plans provide year-to-year access and some savings compared to the month-to-month Plans. Annual Plans automatically renew every year, unless a Customer terminates the Subscription. If a Customer cancels the Subscription before the upcoming renewal date, said Customer will have access to the product until the end of the paid Subscription.

Annual charges will be paid on each renewal date (the same date of the year that you originally signed up for the Plan) or when the stipulated plan inclusions run out - whichever happens first - unless agreed otherwise. In this case, fees will be charged on the dates specified.


A Subscription will automatically renew at the end of the Subscription for a new period equal to the preceding term, unless you cancel the Subscription as set forth herein.

Fees during any automatic renewal term will remain the same as they were during the preceding term unless we have notified you of any change of Fees in advance. 

Once a Customer cancels the Subscription, no additional charges will be taken, and the Customer can use the product until the prepaid Subscription term expires. However, no refunds (prorated or otherwise) are provided upon cancellation. In the interest of fairness to all our customers, no exceptions will be made.


We reserve the right to suspend, terminate, or restrict your access to Lingpad at any time and for any reason without prior notice. Upon termination, all licenses and rights granted to you under these Terms will cease to exist.

Cause for such termination shall include, but not be limited to: 
(a) breaches or violations of the Terms and Conditions, other incorporated agreements or guidelines; 
(b) requests by law enforcement or other government agencies; 
(c) a request by you (self-initiated account deletions); 
(d) discontinuance or material modification to the product (or any part thereof); 
(e) unexpected technical or security issues or problems; 
(f) extended periods of inactivity; 
(g) engagement by you in fraudulent or illegal activities; and/or 
(h) non-payment of any fees owed by you in connection with the product or any other Lingpad services.

Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use or inability to use Lingpad, including but not limited to any loss of profits, data, or business opportunities.

We are not liable for any matter unless all monies owed to Lingpad by you have been paid in full in a timely manner. We must be provided with at least 14 days' notice of any matter for which we may be liable, and we must be afforded a reasonable period to remedy any such breach before you incur any costs or expenses in remedying the matter yourself. 

If you do not provide any such written notice, we shall not be liable. We reserve the right to request written evidence of any claims that you allege together with full details as to how any liability was incurred and what measures you have taken to mitigate the loss.

We are not liable to you for any: consequential losses (including but not limited to loss of profits, damage to goodwill, damage to reputation, loss of data, loss of programs and/or service interruptions); economic and/or other similar losses; and/or special damages and/or indirect losses.
As a member of the user community, you hereby acknowledge that you are under a duty to mitigate any loss, costs, expenses, or damages that you may incur. Our total liability to you under any contract shall not exceed three (3) times the amount paid by you for use of the product (if any) under the contract or the sum of £250, whichever is lower.

Nothing in this contract is designed to exclude or limit any of your statutory rights which are not capable of exclusion or limitation as a consumer.
We shall not be liable to you for any delays in the provision of the services or for any other events to the extent that such events are due to things that are outside reasonable control including, but not limited to, emergencies, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosions, prohibitive governmental regulations or actions, and any other similar events.

You agree to indemnify and hold harmless our company and our subsidiaries, affiliates, officers and employees, from any loss, cost, damage, claim or demand, including reasonable legal fees, made by any third party or incurred/suffered by us or by our subsidiaries, affiliates, officers and employees arising from a breach of this agreement, the content you transmit to or through the product, as well as your conduct on or arising from your use thereof.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the current laws of the United Kingdom (UK). Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in the UK.  


Lingpad reserves the right at all times to modify, update or discontinue, temporarily or permanently, the product (or any part thereof) with or without notice. Lingpad shall not be liable to you or to any third party for any change, deferral, or discontinuance of the product. 

    • Related Articles

    • How to Use Lingpad App with Gorgias for AI-powered Translations

      Make your global customer-service journey seamless, efficient and effortless with Lingpad App for Gorgias. In this article, you will learn how to use Lingpad App and its extensive features to receive on-demand translation of inbound and outbound ...
    • How to use Lingpad App with Front for AI-powered translations

      Lingpad is an AI-powered localization tool designed to simplify multilingual customer support. By integrating Lingpad with Front, businesses can translate customer messages into over 120 languages with minimal effort, ensuring high-quality, accurate ...
    • Glossary Support for Project and Editor

      Now that you have created a Glossary and added relevant terms to it, let's see how the glossary feature will function on a project and editor-level. Go to your specific project and click on the 'Glossary' icon on the left to see the list of ...
    • Create, view, edit and delete Glossaries

      Create, edit, and manage all the project terms with comprehensive glossaries. The fundamental goal of terminology management is to translate specialized terms that are frequently used - properly, consistently and effectively. Create Glossary To ...
    • Privacy policy

      Lingpad recognises and appreciates all its customers, visitors, users, and others (known generally as "Users") who use Lingpad or any of its services (the "Website"). Lingpad values the privacy of all its "Users". This Privacy Policy applies to all ...