Privacy policy

Privacy policy

Lingpad recognises and appreciates all its customers, visitors, users, and others (known generally as "Users") who use Lingpad or any of its services (the "Website"). Lingpad values the privacy of all its "Users". This Privacy Policy applies to all the services offered by Lingpad, and details important information regarding the use and disclosure of all Users' data collected on the website. Your use of the website and any Personal Information you make available on the Lingpad Website remains subject to the terms of this Privacy Policy and the Lingpad  Terms and Conditions of Use.

Our website and all its contents comply with the General Data Protection Regulation (GDPR) in its management and sharing of personal data. In order to collect personal data from you as a user, we are required to obtain explicit and informed consent from you, the user of our website. In order to comply with the GDPR, you are now required to consent specifically to our collection of information and our sharing of the said information, if any, and you may revoke that authorisation at any time, after giving us due to notice. Additionally, any consent that is provided may be revoked upon due notice to us, and you (the user) are entitled, upon due notice, to obtain appropriate information about the nature and extent of the data that we are holding about you.

The purpose of these rules is to protect your rights to privacy at all times. Accordingly, all our separate documents and all sections of our website that deal with the collection of information will require your permission and consent to collect data that we may need to operate. This will involve steps to download the data collected and to have you specifically agree and consent to the collection of the data. The new rules will also involve how we share data that we have collected from you. Please note further that this consent, which is in compliance with the General Data Protection Regulation (GDPR), applies to each and every section, subsection, and term indicated in this Privacy Policy.

By signing up for any of our services, you are consenting to our Privacy Policy.

1. Information collection and use

General

Lingpad collects Personal Information when you make a purchase, or if you provide information to Lingpad about yourself. Lingpad may combine the information we have about you with the information we obtain from business partners or other companies. Lingpad does automatically receive and record other "Non-Personal Information" on our server logs such as your IP address, Lingpad cookie information, and the pages you visit from your browser even if you are not registered with Lingpad. Lingpad uses Non-Personal Information for the following general purposes: to customise the advertising and content you see, improve our services, conduct research, and provide anonymous reporting for internal and external clients.

Orders

If you purchase a translation service from us, we do request some personally identifiable information from you on our order form such as your contact information ( e.g., name, email and phone number) and payment details (e.g., credit card number, expiration date, and the 3 digit security code). We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use your contact information to get in touch with you. In order to protect your personal and payment details, Lingpad does not store credit card details (or any financial details), nor do we share customer details with any third parties at any time.

Choice/opt-out

If you do not wish to receive any of our promotional offers/emails/communications, you may opt-out of receiving them by following the instructions included in each of those communications or by emailing us at support@lingpad.com. You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not you are willing to share your information with that party. If you want to use our email referral service to tell a friend about our site and services, we will ask for your friend's email address only. We will automatically send your friend a one-time email inviting them to visit the website. Lingpad stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at support@lingpad.com  to request that we remove this information from our database.

Children under 13

Lingpad is committed to protecting the privacy of children. Lingpad does not on purpose or deliberately collect Personal Information online from children under the age of 13.

2. Information sharing and disclosure

Lingpad does not rent, trade, or share Personal Information with third parties except to provide products or services you've requested when we have your permission, or under the following circumstances: We use other third parties for providing various services such as shipping companies to fulfil orders, a credit card processing company to bill you for goods/services sold on our website, and an email service provider to send out emails on our behalf. When you make a purchase on our website or sign up to be included in our email list, we will share the necessary amount of personally identifiable information for the third party to provide that service, including your name, address, credit card information, and email address. These third parties are prohibited from using your personally identifiable information for promotional purposes. We provide Non-Personal Information to interested third-parties for purposes of understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the website. We use both your Non-Personal Information and certain Personal Information to improve the quality and design of the website and to create new features, promotions, functionality, and services by storing, tracking, and analysing User preferences and trends. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, or legal process served on our website. We may share Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Lingpad 's Terms of Use, or as otherwise required by law. In the event Lingpad goes through a business transaction, such as a merger, acquisition, or sale of all or a portion of its assets by/to another company, your personally identifiable information will be transferred along with the other assets as well. You will be notified via email of any such change in ownership or control of your personal information. Keep in mind that any personal information or comments that you voluntarily disclose on the website, for example, testimonials, will become publicly available. We post customer news and/or events on our website, which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the news and/or event to post their name along with their news and/or event.

3. Cookies and web beacons

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site, and we do link the information we store in cookies to any personally identifiable information. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following the directions provided in your Internet browser's "help" file. We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our website, such as the shopping cart and design scoring pages, will be limited. Lingpad does utilise tracking technology to better understand various site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information. The use of cookies by our partners, affiliates, or tracking utility company is not covered by our privacy statement. We do not have access or control over these cookies. If you click on a link to a third-party site, including an advertisement, you will leave Lingpad and go to the site you have selected. Because we cannot control the activities of any third party, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices and policies as defined by Lingpad. We encourage you to review the privacy statements of any other service provider from whom you request services. Lingpad may use web beacons in connection with emails sent to Lingpad users, to let us know whether and when the email was opened. Please know that no personal information is transmitted through web beacons.

4. Confidentiality and security

We generally follow widely accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and after we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can send us an email at support@lingpad.com, and we will be glad to satisfy your queries. We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with your Personal Information in order to provide products or services to you, or they need that information in order to do their jobs. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). If your personally identifiable information changes, or if you no longer desire to maintain an account on Lingpad, you may correct, update or amend it by making the desired changes on your account profile page or by emailing our customer support at support@lingpad.com.

5. Changes and updates to this privacy policy

Lingpad may update this policy at any time at its sole discretion and without any prior notice. We will strive to notify you about significant changes in the way we treat your Personal Information by sending a notice to your primary email address specified in your Lingpad account and/or by placing a notice on the website. If we decide to change our privacy policy, we will post those changes to this privacy statement on the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. As stated before, we reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

6. Effective date

This Privacy Policy was last modified on February 12th 2021.

7. Contact information

All comments, queries and requests relating to our use of your information are welcomed and should be sent to us on Innovative Humans Limited (Company No. 8657459) at the below address:

Lingpad [Innovative Humans Limited]
79 College Road
London
HA1 1BD
UNITED KINGDOM
Email:  support@lingpad.com
VAT ID : GB211203483

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