This Portal: LINGPAD (an artificial intelligence-powered language translation and localization tool, and includes its pages, extensions, projects, etc., but not limited to) and other as may be launched from time to time (hereinafter referred to as “Software (app/product)”, “Platform" and/or “Application”, which shall mean and be used interchangeably having the same meaning) is developed, operated and maintained by Lingpad Inc (“The Company”), a company, having office at “800 N King Street Suite 304 1083 Wilmington Delaware 19801 U.S.A”. In the Privacy Policy, terms "we", "our" and "us" are refer to as "the company"; "you" and "your" refers to any person who accesses and uses this Platform; This Privacy Policy covers this Platform’s treatment of personal information that the company collects when you are on this platform and you choose to sign up to our software.
This policy also covers the company's treatment of any personally Identified information (“PII”) that users share and/or the PI which the company may fetch/collect from various service providers with whom the company has integrated its systems to provide the necessary services to you. This policy does not apply to the practices of companies that the company does not own or control or to people that the company does not employ or manage. By signing up/signing in and using the platform you hereby agree that you have read, understood and agreed to the Privacy policy and
Terms and Conditions of this platform. However, if you wish to opt out of the privacy policy or wish us to delete data that we store, you may write to us on
hello@lingpad,com. However, this may affect the services which we provide to you.
A. PRIVACY POLICY IN BRIEF
Protecting your privacy is of the highest importance for the Company, and we are committed to safeguarding it. This policy outlines how personal data we collect from you, or that you provide to us or that we may fetch from the company (service providers) with whom the company has integrated its systems, will be processed. Please read the following policy to understand the information we collect, how we will use that information and the circumstances where we will share it with third parties. This policy should be read together with our terms & conditions. If you use any of our Services, you will be regarded as having read and accepted this Policy. Please note that by using this platform or our services, you agree to accept and comply with this Privacy Policy. In case, you do not agree with any part of this Privacy Policy, kindly refrain from using our platform or services. By mere use of this platform, you expressly consent to our use and disclosure of your personal information while signing and creating projects in accordance with this Policy. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your consent to use the cookies in accordance with the terms of this policy, when you first visit our website, permits us to use cookies every time you visit our website. Further, your consent shall enable us to store your last visits, conduct data analytics, etc.
B. COLLECTION OF YOUR PERSONAL DATA
The use of this platform may result in the collection of your personal data that you provide us while signing up/signing in. We fetch details of agents and the language allotted for Messaging Translation services. The data (ticket) collected is not stored but generated into ticket numbers which are further used for the raising of invoices.
When you take Services for Help Center, the user shall copy a link to the website whose Help Center they want to translate. Doing so will enable Lingpad to fetch data from the link you will paste of the website Help Center you want to translate. Lingpad will translate the provided data and shall store the requested and translated data.
For Document, translation requests are made and the requested file is stored. For Browser Extension (Chrome Plugin), we store the order ID, number of words for translation, and language pair data. We don't store the websites you visit while the Lingpad's browser extension is install and active on your respective browser.
The information collected can be further classified as: Personal information, Aggregated information, and the information that has been collected by us for the purpose of knowing the visitors.
The information stored can be staged as: one who visits the Website, and the company who purchases license for the software. Upon visiting the Website, the last visit is stored along with the IP Address and the device from which it is accessed. The term "personal data" under data protection law refers to all information relating to a specific or personally identifiable Information (PII). An IP address can also be considered personal data. An IP address is assigned to each device connected to the internet by the internet service provider so that it can send and receive data. When you use the platform, we collect data that you provide yourself.
We store personal data in compliance with the applicable data protection regulations. We do not process data; in any legal compliance if we will need it, it would be done by legally permitted ways to do so. When you use this platform, if we require to process personal data, it will be done with your consent, for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, for compliance with a legal obligation, or if the processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedom which require the protection of personal data.
When using the Document Translation service, data related to translation requests is temporarily stored. If the project is deleted, the stored data will be permanently deleted within one week.
When using the Help Center, data related to requested translations, including the translated scripts, is stored.
When using the Browser Extension, data related to requested translations is stored.
Please note that the data collected is not processed for marketing purposes. However, we may display company details on our website for promotional purposes.
We may collect the following personal information, including but not limited to the following:
- Information about your computer including your IP address, geographical location, browser type and version, and operating system.
- Information about your visits to and use of this website including the referral source, length of visit, the agent details, languages preferred, the translation requested files, the Help Center links, and others.
- While using the Messaging, we translate the message as per the number of words requested for translation.
- Information, such as your email address, that you enter when you register with our website, the agents’ details and language allotted to support executor while accessing the Messaging tickets
- Information that you enter when you create a project on our website for example, your name, agent details etc., which may be requested on creating a project.
- information that you enter while using the services on our website;
- While availing Messaging services, we do not store the conversation with end customers/clients, however, the ticket id is stored while accessing the Messaging tickets.
- Information contained in any communications that you send to us by email or through our website, including its communication content, metadata and hashed data.
Certain areas and features of the website are available to you without the need to provide us with any information. However, other features of the Site or the Service will require providing the website with details such as your name, email address, address, mobile number, etc. Registration information like a username and a password that we provide and you can use that to login with those credentials (which can be changed after successfully logging-in, and collectively referred to as “Registration Information”). We do not ask your IDs provided by government or other institutions to use our platform. Any of your information that has been availed from any third party, based on this consent, shall be used only in accordance with specific internal procedures as well as the statutory stipulations and safeguards governing access, in order to operate, develop or improve the service.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy. In case of any discrepancies and/or issues arising due to such “on behalf” submission, the submitter shall be liable and obligated under the then existing PII and other applicable rules and regulations.
The company may collect and use your personal information and other information only as follows ("The purpose"):
- To send you an order ID and the number of words requested for translation.
- To enable you to apply for certain services for which you have chosen to apply;
- To third-party messages(messaging - center) that are sent to you, we do not store that data nor that data is processed. Only order ID is stored and a number of words are requested for translation. While opting for Document translation the user has the option to delete it after translation which will also be deleted from Lingpad.
- To enforce the Company’s terms & conditions.
- To use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation).;
- To analyze usage of the site and to improve the Service/s and security;
- To otherwise as set forth in this Privacy Policy.
- To help you translate words through messaging services and various analytics for the betterment of the user experience/products
- To carry out obligations arising from any contracts entered into between the User and company and to provide User facilities and services as per Users' interest.
- To notify the User about changes or updates to the application’s User account.
- To respond to the Users requests, inquiries, comments or concerns.
- To allow the User to participate in interactive features of our service when User chooses to do so.
E. LEGAL COMPLIANCE
1. Compliance with Laws and Regulations
Lingpad operates in accordance with applicable laws and regulations, including but not limited to data protection and privacy laws. We ensure that our practices comply with the relevant regulations and applicable laws.
2. Lawful Basis for Processing
We process personal data based on one or more lawful bases, including consent, performance of a contract, compliance with legal obligations, protection of vital interests, performance of a task carried out in the public interest or in the exercise of official authority, and for the legitimate interests pursued by Lingpad or a third party.
3. Data Breach Notification
In the event of a data breach that poses a risk to the rights and freedoms of individuals, Lingpad will notify the appropriate supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also inform you without undue delay.
F. SHARING OF PERSONAL DATA
As per our policy, we do not disclose any personal information to anyone other than those including our employees, officers, professional advisors', third party contractors, third party service providers as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company/ies and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.
There are several products and services that may be offered by third parties on our Site, (collectively, "Offers"). If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies and they will be acting as data controllers of your information. You should evaluate the practices of these external service providers and should view their privacy policies or contact them directly for further information before deciding to use their services. The company is not responsible for their privacy practices.
Personal data may also be shared with third party service providers, who will process it on behalf of the Company for the purposes identified above subject to confidential arrangements and strictly on a need-to-know basis, which include:
- Payment collection services providers (Payment gateways and otherwise required for digital payment collection)
- Identity verification agencies
- Fraud prevention agencies
- Digital marketing and content delivery agencies
- Application service provider
- Any other service provider that is strictly required on need basis to fulfill the purpose of service delivery as envisaged for this portal (“Purpose”).
For the purposes of the Data Protection Law, the Company is a data controller of your personal data. You can get in touch with the Company by using the contact details mentioned on the
Contact Us page.
Notwithstanding the foregoing, the company reserves the right (and you authorize the company) to share or disclose your personal information when the company determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
- As required by law
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- In connection with any ongoing or prospective legal proceedings;
- If the company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information. Optionally, the company may provide choices you may have regarding your personal information then.
- In the event that the business is sold, merged, or integrated with another business/investor, your details will be disclosed to our advisers and any prospective purchaser's adviser and will be passed to the new owners/investors of and/or in the business.
- We may sell, license or distribute information in anonymized or aggregated form so that the information does not identify a specific user, without restriction, including, but not limited to, for producing data analytics and reports for business partners or other third parties.
- We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.
- We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect the accounts and systems from unauthorized access.
- The data collected is stored in our database and all the necessary steps are taken to protect it.
- All electronic financial transactions entered into through our website will be protected by encryption technology.
- When you register for the Service, this platform requires a password from you that you would be provided by your email credentials for your privacy and security.
- Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us.
- While we take extensive measures to protect your data, it's important to acknowledge that no method of transmission over the Internet or electronic storage is completely secure. We have taken various measures in order to secure the data we have collected/fetched. But still under this Privacy Policy and the Terms & Conditions, we do not guarantee absolute security of the data shared. If you have any questions about security on our application/website, you can contact us on the email provided in the contact us segment on our website.
H. DATA TRANSFERS
Presently the platform is operational across various countries and territories across the globe. Information that we collect may be stored, processed, and transferred between any of the countries in which we may operate in the future in order to enable us to use the information in accordance with this policy. You expressly agree to the transfers of personal information described in this Section. We hereby declare that the data localization is not practiced as the platform is independent of territories.
From time to time we may request more personal information in order to provide you with other benefits of the Service. The company may aggregate personal information and disclose such data in a manner to:
- Third parties for their marketing and promotional purposes.
- Users of the Service for the purpose of comparing with relative to the broader community.
- Such information may not identify you individually. We may also use third party service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they're providing.
We may retain your personal data in order to:
- Provide our services to you.
- Manage our business for our legitimate interests.
- Comply with legal obligations, if any
You may choose not to share personal data or withdraw consent but doing so may limit the services we are able to provide to you. However, once you choose to withdraw the consent the personal data which has been shared, shall continue to remain with us for as long as the applicable law provides.
The data is deleted after the project is deleted from your side within 30 days from the date of deletion.
We may retain your Personal Data for a period of time consistent with the purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means, as well as the applicable legal requirements (such as applicable statutes of limitation). If there is any information that we are unable, for instance, technical reasons, to delete entirely from our systems post appropriate retention period, we will put in place appropriate measures to prevent any further use of the data.
We will retain your information for as long as your account is active or as needed to provide you services or as may be required for internal analysis and other purposes or as may be required by law, whichever is later. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at the email provided in the contact us section of the website. And you would have to delete the project that you have created. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
L. LOG FILES
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer, to improve analytics, or site functionality.
M. TRACKING TECHNOLOGIES / COOKIES
Cookies are small pieces of information sent to you by our website server. We use cookies to enhance our website user experience and to add extra functionalities to our website. If you don’t want us to save your information, you can disable or decline cookies in your browser.
If enabled, we may place cookies on your machine that store small amounts of data on your computer about your visit to any of the pages of our Website. Cookies are small electronic files that collect information when someone visits a website. They can identify the pages that are being viewed and this can assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. Some cookies only exist whilst viewers are online, but 'persistent' cookies are not session-based and remain on the viewer's computer. When you visit this site again, 'persistent' cookies can enable us to customize our content according to your preferences.
Technologies such as: cookies, beacons, tags and scripts are used by the Company and our partner entities, affiliates, or analytics or service providers such as Google Ad Sense, Google Analytics etc. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and gathering demographic information about our user base as a whole.
We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies for and on our platform in order to personalize our service for you. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.
N. BEHAVIORAL TARGETING / RETARGETING
We may partner with a third party to either display advertising on our platform or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based on your browsing activities and interests. There are a number of products and services that may be offered by third parties on our Site, (collectively, "Offers"). If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies and they will be acting as data controllers of your information. You should evaluate the practices of these external service providers and should view their privacy policies or contact them directly for further information before deciding to use their services. The Company is not responsible for their privacy practices.
O. SINGLE SIGN-ON
In future, there may be options wherein you can log in to our site using sign-in services such as Facebook, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your sign-in information, name and email address to link between the sites.
P. LINKS TO THIRD PARTY SITES
Our Site includes links to other Web sites whose privacy practices may differ from those of the company. If you submit personal information to any of those sites, your information is governed by their privacy policies and they will be acting as data controllers of your information. We encourage you to carefully read the privacy policy of any Website you visit.
Q. YOUR RESPONSIBILITY
You shall not disclose to any other person, in any manner whatsoever, any information relating to the Company of a confidential nature obtained in the course of availing the services through the website of the Company. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle the Company to any damages, to which you may be entitled otherwise.
If you have any complaints, security-related concerns, please contact our team at the email address mentioned on contact us segment on our website. We will work closely with you to ensure a rapid and personal response to your concerns.
You are responsible for maintaining the confidentiality of your login ID and password. You are responsible for maintaining the security of your Login ID and Password and may not provide these credentials to any third party. If you believe that they have been stolen or have been made known to others, you must contact us immediately at the details mentioned in our
Contact Us segment of the website. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the Company’s Terms & Conditions.
R. CHANGES TO THE POLICY
We may update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
We respect the rights of data subjects as provided under applicable data protection laws. Users have the right to access, correct, delete, or restrict the processing of their personal data, as well as the right to data portability and the right to object to certain processing activities. If you wish to exercise any of these rights, please contact us on
hello@lingpad.com or at the details provided in the “
Contact Us” page of our website.
This Policy shall be governed by and construed in accordance with the laws of the Delaware, USA and the courts at Delaware, USA shall have sole and exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
T. IPR OWNERSHIP
You shall not copy, modify, transmit, distribute/redistribute, reverse engineer, or in any way exploit the Services or any other copyrighted materials and content provided, but not limited to, other than for your individual translation. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Services or any other copyrighted materials, trademark/registered mark, designs, innovations, business ideas, etc., which together shall be known as IPR and the ownership of the same belongs to the company. Any infringement, theft etc., of the IPR of the company shall result in criminal proceedings against you at your risk, cost and consequences.
You will not (and will not allow any third party to) attempt to copy, record or reverse engineer any Videos or Documentation supplied by the company or stored on the website (or related) websites, outside the application in any manner.
U. CHILDREN’S PRIVACY
Our Services do not address anyone under the age of 18. We do not knowingly collect personal information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions. Users below 18 years of age are advised to use this platform/Services under guardianship of their parent/s and/or legal guardian.