Privacy Policy

Privacy Policy

At Lingpad Inc. ("we," "our," "us"), we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and protect personal data when you use our software-as-a-service (SaaS) platform, which provides translation services through the integration of OpenAI’s API (the “Services”). We operate in accordance with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) for customers located in the European Economic Area (EEA).

Please read this Privacy Policy carefully to understand how we handle your personal data. By accessing or using our Services, you consent to the collection and processing of your personal data as described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide, improve, and personalize our services:

1.1 Account Creation and User Login Data

Account Information:
When you create an account on our platform or log in through other platforms, we may collect personal information, including but not limited to your name, email address, username, password, and contact information.

Authentication Data and Use of Cookies:
We collect authentication-related data, including your login credentials, IP address, browser type, and details about the device used to access our platform.

Cookies and Similar Technologies:
Cookies are small data files sent by our website to your device to enhance user experience and provide additional functionality. These cookies enable us to track features you engage with and personalize content based on your preferences.
In addition to cookies, we use other technologies like beacons, tags, and scripts to analyze user behavior, manage our website, and enhance site functionality. For more information, please refer to our Cookie Policy. 

Managing Cookies:
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit access to certain features of our website. Unless you have disabled cookies, they will be automatically issued when you visit our website.

1.2 User-Generated Content (Translation Data)

  1. Project Information: You may create separate projects for each authorized user within your account. The content you upload for translation, including but not limited to text or files, will be processed as part of the translation services.
  2. Metadata: Metadata related to the projects and translation requests, such as project name, creation date, and user identifiers, will be stored.

1.3 Usage Data

  1. Service Usage Information: We may collect information about how you use our Services, such as access times, the pages you visit, the features you interact with, and any errors you encounter. This data helps us improve our Services and user experience.

1.4 Billing Addresses 

  1. We may collect your name, email address, contact information, card number for safe and secure payments.

2. How We Use Your Information

We use your personal data for the following purposes:
  1. To Provide and Improve the Services: To deliver the translation services, create projects, and process user-generated content. We also use your data to troubleshoot, improve, and enhance the platform’s functionality.
  2. Authentication and Security: To authenticate your identity, protect your account, and ensure the security of your data.
  3. Customer Support: To respond to your inquiries, provide technical support, and resolve issues related to the Services via third - party platform.
  4. Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from government authorities.
  5. Analytics and Research: To analyze and understand usage patterns, improve the quality of our platform, and develop new features.
  6. Personalization: To personalize the services and communications we offer to improve your experience with our platform.

3. Data Privacy Assurance

We take privacy seriously and want to reassure you about how we handle your data:
  1. No Use for Training LLM Models: We do not use your data to train or fine-tune large language models (LLMs). We do not use customer data to influence or bias models towards specific domains. Your data is used solely to provide and improve our translation services. We use OpenAI API to provide you with Services, in order to secure your data, we have exclusively opt- out of the option allowing OpenAI to use our data for training its LLM.  
  2. No Sale of Customer Data: We do not sell your personal data to third parties. Your personal information is only used for the purposes outlined in this Privacy Policy.
  3. Limited Visibility: The company can only see ticket numbers, the agent assigned to each ticket, and the number of words translated. We do not have visibility into the actual message translations themselves, as they are encrypted.
  4. Encryption: Message translations are encrypted both in transit and at rest. This ensures that even we, as the service provider, cannot access or view your translated content.
  5. Subject to OpenAI’s Privacy Policy: It’s important to note that the translation data processed through OpenAI’s API is also subject to OpenAI’s privacy policy, and OpenAI may have access to certain data as part of providing the API. You should review OpenAI’s policy for further details.
If you are located in European Economic Area (EEA), we process your personal data based on the following legal grounds:
  1. Contractual Necessity: Processing is necessary to provide you with the translation services and fulfill the terms of our agreement.
  2. Legitimate Interests: We process your data to improve our services, ensure security, and provide customer support. These legitimate interests are balanced against your privacy rights.
  3. Consent: In cases where we rely on consent, such as certain forms of marketing communications, you will have the option to withdraw your consent at any time.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing you with the Services, complying with legal obligations, resolving disputes, and enforcing agreements.

If you decide to delete your account, we will remove your personal data, subject to any legal obligations requiring us to retain certain data. Please note that certain data, such as project records, may be retained for a period of time for legal, regulatory, or backup purposes.

6. Security Measures and Certifications

We are committed to maintaining the highest standards of security for your data:
  1. Data Compliance: We comply with regional and international data security regulations, including the General Data Protection Regulation (GDPR) for EU residents and other data protection laws applicable in the regions where we operate. This ensures that your personal information is handled with the highest standards of security and privacy protection.
  2. Encryption and Access Control: Your data is encrypted both in transit and at rest, ensuring that it is protected from unauthorized access. We also implement strict access controls to ensure that only authorized personnel can access your data.
  3. ISO 27001 Certified: We are ISO 27001 certified, demonstrating our commitment to information security management. Additionally, we comply with other relevant security standards such as PCI DSS, HIPAA to further safeguard your information.

7. Payment Information and Third-Party Payment Gateways

We use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy

8. Sharing of Your Data

We do not sell, rent, or share your personal data with third parties, except in the following circumstances:

8.1 Service Providers

We may share your personal data with third-party service providers who perform services on our behalf, such as hosting, payment processing (Stripe), data storage, customer support platforms, and integration platforms. These service providers are contractually obligated to protect your data and are not permitted to use it for any other purpose. If you are accessing our Services via any third- party platform, it is suggested that you go through privacy policies of such platforms. 

8.2 OpenAI API

As part of the translation services, we use OpenAI's API to process and generate translations. By using our Services, you acknowledge that your project data, including the content you upload for translation, may be transmitted to and processed by OpenAI's systems. OpenAI is a third-party provider, and we rely on OpenAI's privacy practices in connection with its API.
  1. Data Transfer to OpenAI: OpenAI
In case if you are located in the United States, your data will not be transferred outside the United States. However, in case you are situated outside the United States per say in EEA, OpenAI may process data in the United States, and as such, your data may be transferred outside the European Economic Area (EEA). While transferring, OpenAI states that such data transfers are in compliance with applicable data protection laws, including by implementing Standard Contractual Clauses (SCCs) or other appropriate safeguards. To know more about the privacy policy of OpenAI, kindly go through https://platform.openai.com/docs/concepts
We may disclose your data if required by law, in response to legal requests, or to comply with a judicial proceeding, court order, or legal process served on our platform.

8.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified via email or prominent notice on our platform if such a transfer occurs.

9. Your Rights

As a user based in the EEA, you have the following rights under the GDPR regarding your personal data:
  1. Right to Access: You have the right to request access to the personal data we hold about you.
  2. Right to Rectification: You can request the correction of any inaccurate or incomplete personal data we hold.
  3. Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions.
  4. Right to Restriction of Processing: You can request the restriction of processing under certain circumstances.
  5. Right to Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
  6. Right to Object: You may object to the processing of your data in certain circumstances, including direct marketing.
  7. Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below. Further , in case you want to exercise your rights in relation to third- party service providers and platforms such as OpenAI and Stripe you may directly contact the information provided in their Privacy Policy. 

10. International Data Transfers

If you are located in the United States, your data will not be transferred outside the United States. However, if you are located outside of the United States per say in EEA, Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. Specifically, OpenAI’s API and other third-party service providers may process your data outside the EEA. In such cases, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) or other mechanisms to ensure a level of data protection that is consistent with the GDPR.

11. Security

We implement reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email if the changes are significant. The date of the latest update will be indicated at the top of this Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Postal Address: Lingpad Inc, 800 N King Street, Suite 304 1083, Wilmington, Delaware 19801 U.S.A
EIN: 36-5092792

We take your privacy seriously and will do our best to address any concerns you may have.

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