How to use Lingpad App with Front for AI-powered translations
Lingpad is an AI-powered localization tool designed to simplify multilingual customer support. By integrating Lingpad with Front, businesses can translate customer messages into over 120 languages with minimal effort, ensuring high-quality, accurate customer support across different languages.
For a detailed step-by-step guide, scroll down to the section after the video tutorial.
Video Tutorial:
Note: Automatic translation of inbound tickets is disabled by default on Lingpad.
How to request AI-powered translations from the Front dashboard with Lingpad
Head onto the unassigned tickets. Make sure you assign the ticket to yourself before you start conversing with the customer.
If you come across a multilingual ticket and you cannot understand the customer's language, follow these steps:
1. Enable the 'Auto Detection' toggle to detect the customer's language.
Note: The automatic translation preference will be applied only to the current conversation.
2. You will receive the AI-powered translation of the inbound ticket.
3. Click on the 'Reply' icon on the customer's inbound ticket.
4. In the Drafts tab, type '!' and then add your response after a space.
5. Click 'Send' or other variations of the send option from the dropdown menu to order AI-powered translations. The translated reply will be sent to the customer automatically.
Note: If you are unable to place the order, reach out to your organization's Admin to make sure the preferred translation method is set as 'AI-powered Translations' on Lingpad.
Voila, you have successfully learnt how to use Lingpad App for AI-powered translation and be a PRO at customer service!
Note: If the language of the ticket is different from the one automatically detected by the system, you need to change the customer language by selecting the relevant language from the drop-down menu. It is important to ensure that the customer language is correct before placing an AI-powered translation order.
When Automatic translation is enabled on Lingpad
Admins can enable automatic AI translation for all tickets by enabling Automatic Translation under Messaging Preferences in Organization Settings. Check out our help center article to learn more.
In this case, you automatically receive translation of all inbound tickets that are in a different language from the assigned customer support rep's default language.
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