How to Integrate Lingpad with Gorgias
In today's global market, having multilingual customer service is essential to scale eCommerce operations and achieve global success. Lingpad integrates seamlessly with your Gorgias customer support toolkit, enabling you to break language barriers and deliver top-notch customer service.
With Lingpad, you can quickly translate tickets, shorten response times, and improve the overall customer support experience, all while increasing CSAT scores and customer retention.
Let's see how to get started with your Gorgias Inbox ticket localization:
Video Tutorial:
How to Create Translation Project to Integrate Gorgias with Lingpad
Whether you have subscribed to Lingpad or are using it during a 7-day trial, here's the process to create a project and integrate your Gorgias Inbox with Lingpad for ticket localization:
1. Login to your Lingpad account or create one if you don't already have one.
2. From your dashboard screen, click on the (+) icon from the Messaging card.
3. This will open a side panel from where you can select a space or add a new one, enter a project title, and select Gorgias Inbox for integration.
Note: Spaces are a collection of projects. They streamline the accessibility and management of different projects you create within Lingpad.
4. Next, add your Gorgias's subdomain details and click Connect.
Tip: If you have multiple accounts, ensure that you select the right Gorgias subdomain - the one you chose to integrate Lingpad app with.
5. This will open the authorization page from where you can allow Lingpad to access your Gorgias Inbox tickets for localization.
6. Clicking the 'Authorize' button will integrate your Gorgias account with Lingpad and create a translation project.
7. Configure your automation settings by visiting the Automation tab from your project. Make sure that Automatic Translation, Subject Line Translation, and Bot Translation is enabled. You'll also find an option to ignore conversation translation by adding their email IDs.
8. Lastly, give your agents the necessary permission to use the Lingpad app for AI translation. Go to the 'Agent Permission' settings from your project and click on the checkboxes from the 'Access' column to give desired agents the permission to use the Lingpad app.
Now, you can use the Lingpad app in your Gorgias platform to translate your multilingual tickets. To know how the Lingpad App will work for AI-powered Translations, refer to the next article or simply click here.
Have further questions? Send us an email at hello@lingpad.com and we'll be in touch with you soon.