How to Install Lingpad App from Zendesk Marketplace
Achieving high CSAT scores relies on swift and efficient multilingual customer service. To begin your path towards becoming CSAT Champions with Lingpad, there are several steps you must follow to seamlessly integrate the Lingpad App with Zendesk.
For a detailed step-by-step guide, scroll down to the section after the video tutorial.
Video Tutorial
How to Download Lingpad App from Zendesk Marketplace
1. Go to Zendesk Marketplace and search for Lingpad.
2. Select 'Translation by Lingpad' from suggestions and click on the Install button.
3. Select the Zendesk subdomain/account you wish to integrate.
Tip: If you have multiple accounts, ensure that you select the right Zendesk subdomain - the one you chose to integrate Lingpad app with.
4. This will open the installation page where you can enable/disable the "Enable role restrictions" and “Enable group restrictions” if you wish to assign Lingpad access only to specific roles and groups. If disabled, all roles associated with the selected subdomain will have access to the Lingpad app for the particular subdomain.
5. Go to Zendesk Dashboard and open any ticket.
6. Click on Apps.
7. Click the Get Started button and you will be redirected to Lingpad sign up/log in page.
8. To integrate Lingpad with Zendesk, refer to the next article or simply click here.
Have further questions? Send us an email at hello@lingpad.com and we'll be in touch with you soon.