Getting Started with Freshdesk Support Ticket Localization

Providing multilingual customer support is crucial for global brands with pre-established CX strategy. Lingpad is a leading AI-powered translation automation tool that offers fast and efficient messaging translation integration for your Freshdesk Support Desk.

Let's dive into the process of getting started with the Freshdesk Support Desk messaging localization.

Video Tutorial:

How to Download Lingpad App for Freshdesk Support Translation

Here's a step-by-step process to download and integrate the Lingpad app with your Freshdesk support desk:

1. Log in to your Freshdesk Support Desk and navigate to the Freshdesk Marketplace icon from the top to open Marketplace Apps.

2. Type Lingpad in the search bar and select Translation by Lingpad app.

3. Click on the Install button to install the Translation by Lingpad app.

4. Open any ticket from the Tickets tab. You can now see Lingpad in the apps section.

5. Click on the Get Started button.

This will redirect you to the Lingpad website from where you can create an integration project for Freshdesk Support messaging translation. Next, let's see how to create a translation project in Lingpad.

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