How to Get Started with Freshdesk Knowledge Base Localization for Admins

Multilingual customer support becomes necessary for brands serving diverse global regions where customers speak only their native language. The onus lies on your company to provide customers with the right information at the right time in the right language.

While Freshdesk has support for multiple languages, you need a localization partner such as Lingpad to translate your knowledge base content. Lingpad is an AI-powered localization tool to automate the translation process. It offers a no-code integration to connect your Freshdesk Knowledge Base (KB) articles for localization.

The prerequisite for translating your content is to add the desired languages to your Freshdesk Support platform. Let's see how you can do so:

Video Tutorial:

How to Add Languages to Freshdesk KB for Localization

1. Log in to your Freshdesk Support account and click the Admin icon from the side panel to access the settings for your account.

2. Click on the Account tab from the new side panel and open the Helpdesk Settings.

Note: To access these settings, you should be the Admin or user with admin access to your Freshdesk account.

3. Click on the Manage Languages button from the Primary Language settings.

4. This will open a page to add languages Freshdesk supports for content localization. Add as many languages as required to translate your Knowledge Base (KB) articles based on your customers' preferred languages.

5. After you have added languages, you can now proceed with setting up a Freshdesk KB integration project on Lingpad.

Add as many languages as you need to localize your Freshdesk Knowledge Base articles. After you have added the required languages, let's see how to create an integration project on Lingpad for Freshdesk localization.

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