How to Get Started with Freshchat Customer Chat Localization

Getting Started with Freshchat Customer Chat Localization

Meeting your customers' expectations is a crucial CX strategy for brands with global expansion plans. Your support team needs to be quick, efficient, and efficacious in replying to your customer queries and chats.

Freshchat is a modern live chat and messaging software for customer engagement and conversation through live chat module on websites, mobile apps, or social media platforms. Lingpad enables your team to translate your live chats with customers in real-time.

Here's how to get started with Freschat messaging localization with Lingpad's AI-powered translation app:

Video Tutorial


How to Download Lingpad App for Freshchat Translation

Here's a step-by-step process to download and integrate the Lingpad app with your Freshchat live chat software:

1. Log in to your Freshchat account and navigate to the Settings icon and click on Admin Settings from the side panel.

2. Open Marketplace and Integrations, and click on Marketplace Apps.

3. Search for Lingpad and select the Translation by Lingpad for Freshchat app.

4. Click on the Install button to install the Lingpad app.

4. Open any chat from the Conversation Inbox. You can now see Translation by Lingpad app in the right side panel. Click on the Get Started button.

This will redirect you to the Lingpad website from where you can create an integration project for Freshchat live chat translation.

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