Fast and effective multilingual customer service is key to improving your CSAT scores. Before you start your journey to become CSAT Champions with Lingpad, there are a few steps you need to take to integrate Lingpad App with Freshdesk.
For a detailed step-by-step guide, scroll down to the section after the video tutorial.
Video Tutorial
Install the Linpad App From Freshworks Marketplace
Go to Freshworks Marketplace and click on Marketplace Apps
Freshworks Marketplace
Search for Lingpad --> click Install
Search for Lingpad on Freshworks Marketplace
Install Lingpad
Go to Tickets and open a ticket
Lingpad should come in the Apps section.
Lingpad App Installed
Select Get Started and you will be redirected to lingpad.com.
Get Started with Lingpad App
Tip: If Lingpad doesn't show up, refresh your screen.
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