Integrate Freshdesk Support with the Lingpad App

Getting started for Freshdesk Admins

Fast and effective multilingual customer service is key to improving your CSAT scores. Before you start your journey to become CSAT Champions with Lingpad, there are a few steps you need to take to integrate Lingpad App with Freshdesk.

For a detailed step-by-step guide, scroll down to the section after the video tutorial. 

Video Tutorial


Install the Linpad App From Freshworks Marketplace

  1. Go to Freshworks Marketplace and click on Marketplace Apps
    Freshworks Marketplace

  2. Search for Lingpad --> click Install

    Search for Lingpad on Freshworks Marketplace
    Install Lingpad

  3. Go to Tickets and open a ticket

  4. Lingpad should come in the Apps section. 

    Lingpad App Installed

  5. Select Get Started and you will be redirected to lingpad.com.       

    Get Started with Lingpad App

                                                                                                   

Tip: If Lingpad doesn't show up, refresh your screen.

Create A Freshdesk Integration Project On Lingpad

  1. Create an account on the Lingpad or Log In if you already have one. 
    Sign Up
    Log In

  2. View/add new Space --> View/add new Project    
    Create Space
    Create Project
  3. Select Integration and fill in the pre-requisite information including your Freshdesk subdomain and API Key. Click Connect.  
    Create Freshdesk Integration Project

  4. The Lingpad App for Freshdesk has been successfully integrated
    Integration Successful!




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