Troubleshooting and support

Troubleshooting and support

All clients are assigned a dedicated Project Manager who oversees their translation projects. Please reach out to your Project Manager for any assistance with Lingpad.


Should you require further or urgent assistance, the Lingpad Customer Support team is available around the clock to ensure your translation needs are taken care of. Please visit our Contact Us page for options on how you can get in touch or write to us directly at hello@lingpad.com.


Rest assured, you will always find a helping hand when you need one. 





    • Related Articles

    • Where can Admins see all the Lingpad orders placed via Zendesk Support?

      Lingpad App for Zendesk is equipped with extensive features to make your customer-service journey seamless, efficient and effortless. In this article, you will learn how to view all the Lingpad orders placed via Zendesk Support. For a detailed ...
    • Supported languages for translation

      The list below contains the languages we support for translation and their corresponding language codes. Please reach out to us at hello@lingpad.com if your preferred language is not on the list. 
    • Supported file types for translation

      The list below contains the file types we support for translation. Please reach out to us at hello@lingpad.com if your preferred file type is not on the list.   Mobile .plist .strings .xliff .resx .stringsdict .xml Applications .csv .rc .xliff .json ...
    • Project references

      Project references are supporting documents that you can upload to Lingpad to help us create translations that match your specific requirements. They may be any of the following: Translation memory: A repository of previously translated terms or ...
    • Understanding your Freshdesk Integration Project's Dashboard on Lingpad - For Admins

      Lingpad App for Freshdesk is equipped with extensive features to make your customer-service journey seamless, efficient and effortless. In this article, you will learn how to view all the Lingpad orders placed via Freshdesk Support, where can you ...