Start localizing your knowledge base articles on Lingpad
Localizing your extensive knowledge base is a crucial but taxing process. However, with Lingpad's future-centric features, localization is a breeze! Scroll down to the section after the video tutorial for a detailed step-by-step guide.
Video Tutorial
- Head to your Intercom Articles project and click on the "Languages" tab to localise the organization's help-center content.
Note: Set the character limit on Lingpad to reflect the one on Intercom. This will ensure hurdle-free export after localization! - To localize your knowledge base, you can invite your own team members, external translators, and localization partners. Alternatively, you can place an order with our preferred Language Service Partners (LSP) through Lingpad by clicking on the "Orders" icon at the top-right corner of your Lingpad dashboard.
Tip: You can use the Pre-translation feature through your existing Translation Memories (TM) or AI.Translate articles in Intercom workspace
- The translation statuses of all articles are automatically updated in the language section. Go to Languages > select the relevant language. The Translation Progress bar will alter in real time depending upon the translations' status.
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