How to place translation orders for Freshdesk tickets in Lingpad

Placing translation orders for Freshdesk tickets


Lingpad enables you to respond to your customers' queries (tickets) through either human or AI-powered translations. To get started with Lingpad app for Freshdesk, check out this article.



Step 1: Respond To tickets in your default language

  1. Choose a ticket and click Reply and type the response in your default language.
  2. Select a category from the drop-down. The category helps Lingpad create appropriate human translations for your tickets.
  3. Choose whether you want AI-powered translations or human translations.
  4. For replying to tickets automatically, enable Auto reply.

Step 2.1: Manage translation order statuses & tags

The human translation is now underway, check ticket status to track the progress of the translation. Use the tags feature to create triggers and view the latest conversation for any ticket.

Step 2.2: Send human translated responses to customers

If you have enabled Auto reply, the human translated response will be sent directly to your customer. If the Auto reply was disabled, the agent must click Copy and paste it in the response section of the ticket to send it to the customer.

Manage translation order statuses & tags

Check ticket status to track the progress of the translation. Use the tags feature to create triggers and view the latest conversation for any ticket.

Manage translated orders dual tab

Find all your tickets that have been sent to Lingpad under the All tab and all conversations for the current ticket under the Current tab. All translations linked to the ticket in question can be pulled up with a single click.

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