How Lingpad App will work for AI-powered Translations

How Lingpad App will work for AI-powered Translations in Zendesk

Lingpad App for Zendesk is equipped with extensive features to make your customer-service journey seamless, efficient and effortless. In this article, you will learn how to use Lingpad App in the instance when AI-powered Translation is set as the preferred translation method for your Zendesk Support project. 

For a detailed step-by-step guide, scroll down to the section after the video tutorial. 

Video Tutorial


How to Use Lingpad App to Request AI-powered Translations in Zendesk

Let's see how you can use Lingpad app for AI translation in real-time. 

Step 1: Open an unresolved ticket. 

Step 2: There can be two scenarios here:
  1. The customer's language and your default language is the same: In this scenario, you can converse with the customer normally. Just add the reply to the response tab and send it to the customer.
  2. The customer's language and your default language is different: In this scenario, you need to enable the 'Auto Detection' toggle to detect the customer's language and receive AI-powered translations of the inbound ticket.    
  1. If the language of the ticket is in has been accurately detected, and the inbound ticket has been translated, you can type in your response within the reply tab.   
    AI-powered translations

  2. If the language of the ticket is different from the one automatically detected by the system, you need to change the customer language by selecting the relevant language from the drop down menu. It is important to ensure that the customer language is correct before placing a AI-powered translation order.  
Step 3: Once 'Auto Detection' and 'Customer Language' is enabled and set, the response added to the reply tab, the Lingpad widget will appear in the below the reply tab. Click on the Lingpad widget to order AI-powered translations. The translated response will be sent to the customer automatically.
Click on the Lingpad widget to translate outgoing message
Response sent to the customer

Notes
Note: The original message will appear as an 'Internal Note' in the tab. 

Voila, you have successfully learnt how to use Lingpad App for AI-powered translation and be a PRO at customer service!