Head to your Zendesk Dashboard to personalise your Lingpad App settings on Zendesk.
Tip: If Lingpad doesn't show up in the Apps section, click Refresh. If Lingpad doesn't load after refreshing the page, please ensure that third-party cookies are allowed in your browser's settings.
For a detailed step-by-step guide, scroll down to the section after the video tutorial.
Click on Settings tab to set Language, Notifications and Agent Permission.
Settings - Admin View
Note: Admins will be able to see and edit all three setting tabs - Language, Notifications and Agent Permission while Agents can only see and edit the Language and Notifications tabs.
Click on Language and select a Default Language - your native language or the language you wish to use Lingpad with and click on Save Changes. All tickets will be translated to the default language based on the user's selection.
Default Language Selection
Click on Notificationsto set your notification preferences.
Note: Enable the Notifications toggle to receive email updates. If the Notifications toggle is disabled, you won't receive emails but the notifications as order status changes will be visible on the Lingpad App.
Every Agent on the selected Zendesk subdomain will come up in the Agent Permission tab. Select which Agents you want to give Lingpad App access to and click on Save Changes.
Note: All Admins of the selected Zendesk subdomain will have access to the Lingpad App by default.
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