Lingpad App Settings on Zendesk

Project Understanding on Lingpad

Lingpad App for Zendesk is equipped with extensive features to make your customer-service journey seamless, efficient and effortless. In this article, you will learn about your Zendesk Support project settings. 

For a detailed step-by-step guide, scroll down to the section after the video tutorial. 

Video Tutorial



Head to your Lingpad project dashboard to personalise your Zendesk Support project settings. Click on Settings tab to set Agent Permission, Translation Method and Domain Details. 

Agent Permission 

Every Agent on the selected Zendesk subdomain will come up in the Agent Permission tab. Select which agents you want to grant Lingpad App access to and add their default language - their native language or the language they wish to use Lingpad App with. Agents who receive access will be able to see the Lingpad App on Zendesk and order translations. 
Agent Permission

Note: All Admins of the selected Zendesk subdomain will have access to the Lingpad App by default.

Filter and Sort
Admins have the option to Filter and Sort users based on their:
  1. Default Language - filter users who have a particular language set as their default language
  2. Access - with or without Lingpad App access
  3. Role - Admin or Agent
    Filter users based on default language
Furthermore, you can also sort agents in ascending or descending alphabetical order. 
Sort users

Translation Method

In the Translation Method tab, you can set your preferred translation method. You can choose from:
  1. AI-powered Translation
  2. Human Translation
Based on the selection you make here, the agents can order translations from Lingpad App on Zendesk. 
Translation method
Note: Ensure you select one of these options before you start using Lingpad App on Zendesk. Without setting a preferred translation method on Lingpad, your agents will not be able to place a translation order on Lingpad App on Zendesk. 

Domain Details


If the connection between Zendesk and Lingpad is broken, head to Domain Details tab and add the relevant Zendesk subdomain. Click Reconnect and voila, your Lingpad and Zendesk integration will be reconfigured successfully! 
Domain details

Note: The Reconnect button and subdomain field under the Domain Details tab will be enabled only when the connection between Zendesk and Lingpad is broken. 

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