Set Up Lingpad App For Freshdesk Support For Efficient Multilingual Customer Service

Lingpad App Settings on Freshdesk

Head to your Freshdesk Dashboard to personalize your Lingpad App settings on Freshdesk.

Tip: If Lingpad doesn't show up in the Apps section, click Refresh. If Lingpad doesn't load even after Refresh, please ensure that third-party cookies are allowed in your browser's settings. 
For a detailed step-by-step guide, scroll down to the section after the video tutorial. 

Video Tutorial


Click on the Settings tab to set Languages, Notifications and Agent Permission. 
Note: Admins will be able to see and edit all four setting tabs - Languages, Notifications and Agent Permission while Agents can only see and edit the Language and Notifications tabs.
Settings - Admin View
Settings - Agent View

Languages

Click on Languages and select a Default Language - your native language or the language you wish to use Lingpad with and click on Save Changes. All tickets will be translated to the default language based on the user's selection. 
Default Language Selection

Notifications

Click on Notifications to set your notification preferences. 
Note: Enable the Notifications toggle to receive email updates. If the Notifications toggle is disabled, you won't receive emails but the notifications as order status changes will be visible on the Lingpad App. 


Order Notifications

Agent Permission

Every Agent on the selected Freshdesk subdomain will come up in the Agent Permission tab. Select which Agents you want to give Lingpad App access to and click on Save Changes.

Note: All Admins of the selected Freshdesk subdomain will have access to the Lingpad App by default. 
Agent Permission

Tip: For seamless multilingual customer service Contact Sales.





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