Set Up Lingpad App For Freshdesk Support For Efficient Multilingual Customer Service

Lingpad App Settings on Freshdesk

Head to your Freshdesk Dashboard to personalize your Lingpad App settings on Freshdesk.

Tip: If Lingpad doesn't show up in the Apps section, click Refresh. If Lingpad doesn't load even after Refresh, please ensure that third-party cookies are allowed in your browser's settings. 
For a detailed step-by-step guide, scroll down to the section after the video tutorial. 

Video Tutorial


Click on the Settings tab to set Languages, Notifications and Agent Permission. 
Note: Admins will be able to see and edit all four setting tabs - Languages, Notifications and Agent Permission while Agents can only see and edit the Language and Notifications tabs.
Settings - Admin View
Settings - Agent View

Languages

Click on Languages and select a Default Language - your native language or the language you wish to use Lingpad with and click on Save Changes. All tickets will be translated to the default language based on the user's selection. 
Default Language Selection

Notifications

Click on Notifications to set your notification preferences. 
Note: Enable the Notifications toggle to receive email updates. If the Notifications toggle is disabled, you won't receive emails but the notifications as order status changes will be visible on the Lingpad App. 


Order Notifications

Agent Permission

Every Agent on the selected Freshdesk subdomain will come up in the Agent Permission tab. Select which Agents you want to give Lingpad App access to and click on Save Changes.

Note: All Admins of the selected Freshdesk subdomain will have access to the Lingpad App by default. 
Agent Permission

Tip: For seamless multilingual customer service Contact Sales.





    • Related Articles

    • Lingpad App Settings on Zendesk

      Head to your Zendesk Dashboard to personalise your Lingpad App settings on Zendesk. Tip: If Lingpad doesn't show up in the Apps section, click Refresh. If Lingpad doesn't load after refreshing the page, please ensure that third-party cookies are ...

    • Managing translation memories (from organization settings)

      Translation memories (TMs) offer a great way of utilizing your previous translations and reducing the turn-around of your translations. Lingpad helps you create and upload TMs for your projects. Only Admins can access translation memory in an ...

    • Understanding your Freshdesk Integration Project's Dashboard on Lingpad - For Admins

      Lingpad App for Freshdesk is equipped with extensive features to make your customer-service journey seamless, efficient and effortless. In this article, you will learn how to view all the Lingpad orders placed via Freshdesk Support, where can you ...

    • Getting started for Freshdesk Admins

      Fast and effective multilingual customer service is key to improving your CSAT scores. Before you start your journey to become CSAT Champions with Lingpad, there are a few steps you need to take to integrate Lingpad App with Freshdesk. For a detailed ...

    • Understanding your Zendesk Integration Project's Dashboard on Lingpad - For Admins

      Lingpad App for Zendesk is equipped with extensive features to make your customer-service journey seamless, efficient and effortless. In this article, you will learn how to view all the Lingpad orders placed via Zendesk Support. For a detailed ...