How to Get Started with Front Knowledge Base Localization for Admins
Global brands that use Front's customer support and operations platform face a challenge to offer multi-language information to their customers. It's crucial to provide native language support and information to customers from diverse regions who speak their native language.
This challenge needs to be resolved without overburdening your support team or stretching your budgets. Lingpad is the solution for localizing your Front knowledge base articles.
It's an AI-powered translation automation tool that offers human-like translation of your knowledge base content. It allows you to fetch, translate, store, manage, and even automate the entire process.
But before we get to that, let's see the step-by-step process to add languages to your Front Knowledge Base and create an API key on Front for Lingpad to translate your articles:
Video Tutorial:
How to Add Languages for Your Front Knowledge Base Translation
1. Log in to your Front support platform. Navigate to the Knowledge Base icon from the top panel and open the same.
2. Go to your knowledge base Settings from the left side panel and open the Content tab.
3. Open the Additional languages drop-down, select the desired languages for your knowledge base content translation, and click on Apply.
Note: Additional languages drop-down is only available for Front users with Scale plan as Front provides multi-language support only to Scale plan subscribers.
Now that you have added the required languages for translation, let's get to know how to create an API key for content translation.
How to Create an API Key for Knowledge Base Translation
1. Head over to your Front platform's Settings and open the Developers dashboard.
2. Click on API Tokens and then click on the Create API Token button.
3. This will open a popup, from where you can add the API Token Name and select Scope. Give your API token a name and select a Knowledge Base as scope from the drop-down.
4. Now, click on the Create button. This will create an API key for Lingpad to localize your knowledge base content.
Copy this API key and use it while creating the Lingpad X Front KB translation project on Lingpad.
Related Articles
How to Create Lingpad X Front KB Help Center Translation Project
Creating a Front knowledge base translation project with Lingpad is seamless and requires no coding or technical expertise. This project will become a single source of truth for your knowledge base content, from where you can manage all your ...How to Automate Your Front Knowledge Base Localization with Lingpad
Keeping your extensive Front Knowledge Base articles up-to-date in all the languages is difficult with a manual localization process. You want to provide the correct information to your customers in their native language and increase their ...How to Get Started with Zendesk Guide Localization for Admins
Providing multilingual customer support is essential for global brands who care about their customers regardless of the country they live in. The challenge here is to provide them with the required information or support articles in their native ...How to Translate and Push Your Front Knowledge Base Content Seamlessly
Now that your articles are imported to Lingpad, it's time to translate the same and export it back to your Front platform. Let's get to the step-by-step process: Video Tutorial: Process to Translate and Export Content to Front 1. Go to the Translate ...How to Get Started with Intercom Articles Localization for Admins
The biggest challenge for global brands is to provide the necessary information in regional, native languages to their customers coming from diverse regions and backgrounds. While the Intercom service platform supports multiple languages, you need a ...