How Lingpad's AI Translation Will Work for HubSpot Service Hub

How Lingpad's AI Translation Will Work for HubSpot Service Hub

Lingpad’s AI-powered translation empowers your support agents to automatically translate incoming messages into their preferred language, while effortlessly responding in your customers’ native language. Let’s explore how our translation automation tool can streamline your multilingual support experience.

How HubSpot Agents Can Use Lingpad for Message Translation

Here's how Lingpad app works for AI-powered translation in HubSpot:

1.  Log in to your HubSpot Service Hub and open any multilingual chat with a customer.



Notes
Note: Ensure that the automation settings are turned on for Automatic Translation, Subject Line Translation, and Bot Translation from your HubSpot project on Lingpad.

Notes
Note: When Bot Translation is enabled, Lingpad instantly translates customer messages into the Admin's (who has created HubSpot project) default language. When Bot Translation is disabled, translation begins only after a human agent is assigned and the language is identified.

2. Whenever a new ticket is generated, Lingpad app will auto detect the conversation language. If the ticket language is different then the agent's preferred language, Lingpad will automatically translate the incoming messages.


3. Once you receive the translation of your customer messages, you can write the reply in your default/native language starting with '!' (Exclamation Mark) in the Comment.



4. Lingpad will set the conversation language and then translate your response and send the message in the customer's language in real-time.



Notes
Note: The response is sent under the sender's name if no agent is assigned to the ticket. If an agent is assigned to the ticket, the response is sent under the agent's name, not the sender's.

5. To preview the translated version of your response, add a comment starting with '!!'. You can make changes to translation and hide sensitive information before sending it to customers through email reply.


That was easy! Now you know how to use our Lingpad app to get AI-powered translation of your multilingual chats.

    • Related Articles

    • Getting Started with HubSpot Service Hub Ticket Localization

      Delivering multilingual customer support is essential for global brands with a well-defined customer experience (CX) strategy. Lingpad, a top-tier AI-powered translation automation tool, seamlessly integrates with HubSpot Service Hub to provide fast ...

    • How Lingpad's AI Translation Will Work for Freshdesk Support Desk

      Lingpad's AI-powered translation will enable your support agents to translate incoming messages in their preferred language automatically and send translated messages in customers' native language. Let's see how our AI-powered translation automation ...

    • How Lingpad's AI Translation Works in Your Front Platform

      Lingpad is an AI-powered localization tool designed to simplify multilingual customer support. By integrating Lingpad with Front, businesses can translate customer messages into over 120 languages with minimal effort, ensuring high-quality, accurate ...

    • How Lingpad's AI Translation Will Work for Freshchat

      After creating the integration, you need to enable automatic AI translation to use the Lingpad app for the live chat translation in your Freshchat platform. It can automatically detect chat language, translate to-and-fro messages, and send your ...

    • Enable Automatic AI Translation

      After you have downloaded the Lingpad app from the respective marketplace of your customer support platform, create an integration project on Lingpad. There, you'll need to enable essential AI translation configurations for Zendesk, Freshdesk, ...