Fast and effective multilingual customer service is key to improving your CSAT scores. Before you start your journey to become CSAT Champions with Lingpad, there are a few steps you need to take to integrate Lingpad App with Zendesk.
For a detailed step-by-step guide, scroll down to the section after the video tutorial.
On Zendesk Marketplace
Go to Zendesk Marketplace and search for Lingpad --> click Install.
Lingpad App on Zendesk Marketplace
Select the Zendesk subdomain you wish to integrate.
Tip: If you have multiple accounts, ensure that you select the right Zendesk subdomain - the one you chose to integrate Lingpad app with.
Select the relevant Zendesk Subdomain
Enable role and group restrictions if required.
Role and Group Restrictions
Go to Zendesk Dashboard and open a ticket.
Click on Apps.
Tip: If Lingpad doesn't show up in the Apps section, click Refresh.
Select Get Started and you will be redirected to lingpad.com.
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